Customer Experience – Putting Employees First

Customer Experience – Putting Employees First

The topic of customer service and customer experience has been coming up in lots of client conversations as well as at networking meetings lately. As my colleague, First Base Director David Tovey, is writing a book on the subject we put our heads together so that we...
So here’s why you didn’t get the job.

So here’s why you didn’t get the job.

By Tricia Hay and David Tovey We had to pass on bad news recently to a candidate well qualified for the job they had been interviewed for. It’s never a pleasant task to have tell someone they won’t be going forward to a second interview. We’d asked for feedback from...
Beyond Millennials – Recruiting Generation Z

Beyond Millennials – Recruiting Generation Z

By Tricia Hay and David Tovey At a recent recruitment event for students, the guest speaker (a manager from a local company) publicly berated one of the students for texting on her mobile phone whilst he was presenting. “You will need to learn to pay attention if you...
Network to boost your career

Network to boost your career

By Tricia Hay and David Tovey  You can be the most talented person around, but if you are not well connected through your professional network you can easily miss out on rewarding and exciting career opportunities. Building an effective professional network should...
Hospitality sector – desperate scramble to fill vacancies

Hospitality sector – desperate scramble to fill vacancies

The recent Manpower survey of over 2000 UK businesses reflects our own local experience that whilst jobs confidence is high, some sectors are ‘desperate’ to fill vacancies as Brexit becomes a reality. The hospitality sector has been performing particularly well in...
A valuable business partner

A valuable business partner

I love working in the recruitment business. We all like positive feedback and during a recent review with the CEO of a client we have been working with since 2008, it was encouraging to be praised for providing a great service over the past 20 years. As we shared...
Why didn’t I get the job?

Why didn’t I get the job?

Being rejected when you have applied for a job can be tough. When we as recruiters act for our employer clients, it is our job to find the best candidates based on the requirements they give to us. Inevitably this will mean that some people who apply won’t be suitable...
Another brilliant result – relationships matter!

Another brilliant result – relationships matter!

I recently wrote about the importance of building a good relationship with your recruitment consultant when seeking a new role or career. Here’s another example of how well it works for candidates who are proactive and willing to learn! The candidate who wrote...
Help your recruitment consultant to help you.

Help your recruitment consultant to help you.

Understanding how your recruitment consultant works with employers can really help you to find the job opportunities you are looking for. On a day to day basis, most recruitment consultants are working to find candidates for their clients – potentially your future...
Your interview checklist!

Your interview checklist!

It still surprises me how often candidates turn up for an interview having done too little preparation. We hear time and time again from employers that a key reason one candidate has been selected over another is the amount of preparation the successful person did...
Five tips that will help you find the best talent

Five tips that will help you find the best talent

It’s a buyers market A client recently described the current recruiting environment  as a ‘buyers’ market. We understand the sentiment – candiates are no longer desperate for a job, they are discerning about which jobs they will apply for. It’s...
Why should I work for you?

Why should I work for you?

Establishing your Employer Brand By Tricia Hay and David Tovey The ability to attract and retain the best talent in the market is key for any organisation, but never more so than in highly competitive sectors where niche skill sets are in high demand. Right now there...