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How do I use the STAR method to prepare for my competency based interview?

Many forward-thinking clients now utilise competency-based questions at interview. This allows the interviewer to glean real-life examples of relevant situations that are important to them when looking to recruit, as well as allowing the candidate to think freely about their experiences (work-related or not) and showcase their thought process and decision-making skills.

We took a deep dive into the STAR method of preparing for a competency-based interview which can be helpful when thinking through a comprehensive response.

The STAR format is one method for answering interview questions that assesses your experience in a given scenario. Thinking through the Situation, Task, Action, and Result will give the interviewer a clear specific, concrete example of how you’ve handled similar situations in the past (and gives you a great basis for talking about the experience).

Situation: Describe a specific situation or task you were involved in.

Task: Explain what you had to accomplish or achieve in that situation.

Action: Describe the specific steps you took to complete the task or resolve the situation.

Result: Explain the outcome of your actions and the impact it had on the situation or task.

When using the STAR format to answer interview questions, it’s important to be honest (as always). If you’ve actually experienced the situation you’re being asked about (in work, education, your personal life) you will find it easy to answer as you’ve lived the experience. Be honest and take a moment to think through when you have encountered the experience before answering and cover each of the points below.

  1. Be specific: Provide specific examples and details when describing your situation, task, actions, and results. This will help the interviewer better understand your experience and how it relates to the position you are applying for. 
  2. Keep it relevant: Make sure the examples you use are relevant to the job you are applying for. Use examples that demonstrate the skills the interviewer is looking for.
  3. Use active language: Use active verbs and descriptive language to describe your actions and the results of your actions.
  4. Practice: Practice answering interview questions using the STAR format before your interview. This will help you become more comfortable with the format and give you a chance to refine your responses.

Here’s a quick example of how you might answer the question “Can you give me an example of a project you’ve been responsible for in your previous employment”.

Situation: During my last job as a project manager, I was tasked with leading the development of a new website for the company.

Task: The task was to develop a new website that was user-friendly, responsive and met the company’s brand guidelines and also make sure it is completed within the budget and timeline

Action: To accomplish this task, I gathered requirements from all stakeholders, put together a project plan, and assembled a team of developers, designers, and QA testers. I also established clear milestones, timelines, and budgets for the project. Throughout the project, I regularly communicated with the team, stakeholders, and my manager to ensure that everything was on track.

Result: The website was launched on time and within budget, and received positive feedback from users, stakeholders and the management. The website also helped the company to increase its online sales by 15% in the first quarter after the launch.

By breaking down your answer into these four distinct areas you can ensure that the question is covered comprehensively and maximise your chances of being shortlisted (or offered) the job role.

If you’d like more tips and advice on ensuring your next interview goes well, check out our regular blog posts at www.first-base.co.uk

How do I find more time to interview candidates?

We’re seeing more and more businesses report that they just don’t have the time to interview whilst they juggle the myriad of demands of running the organisation.

There’s so much going on that they lose sight of the importance of bringing on the right team to support the plans put together for 2023 and find themselves firefighting (doing the work of three people whilst they try to keep all the balls in the air).

It’s important to remember that an engaged and empowered workforce is critical in achieving growth AND adding to that team successfully, is just as key.

Candidates continue to be in short supply and are moving fast hence it’s so important to have a robust network of people that you can call on when business needs dictate it.

If you don’t have time to interview potential candidates there are a few things you can do: 

  1. Consider using pre-interview assessments to help you quickly identify the most qualified candidates. These can be a great way to quickly highlight candidates with the right skills and experience, without having to spend as much time interviewing.
  2. Ask current employees or industry contacts if they know of anyone who would be a good fit for the role. Personal referrals can be a great way to quickly identify qualified candidates.
  3. Conduct virtual* interviews using video conferencing software. This allows you to interview candidates remotely, without having to meet in person. 
  4. Consider hiring a candidate on a trial period or as a temp to start**, to determine if they are a good fit for the role and the company culture. This can be a good way to get to know the candidate without needing to conduct a long interview process.
  5. Outsource the interview process to a consultant, HR professional, or a member of your team who is not involved in the day-to-day operations of the company. This would allow you to focus on your business while someone else conducts the interview process on your behalf.
  6. A recruitment agency can handle the entire recruitment process*** for you, including advertising the job, screening cv’s, conducting interviews, and providing a shortlist of qualified candidates.

* Remember that virtual interviews should not replace the face-to-face interview, but act as a first step in identifying those you’d like to meet.  Meeting people, and allowing them to see and feel the culture of your business, is key.

**In today’s market, we are seeing a heightened need for stability hence a temp-to-perm arrangement or a permanent role from the get-go is far more attractive to job seekers

***A good recruitment agency will look after your reputation in the marketplace whilst you’re able to concentrate on all the other aspects of your job role. Look for great communication and a commitment to understanding the business. Invest in building a strong relationship in order to get the best out of your recruitment partner.

 

Top tips for attending an interview on zoom in 2023

Interviewer at a laptop interviewing online How to smash your next online interview

I was privy to a recording of a highly professional zoom* interview yesterday, and one which was… not so polished.

For anyone undertaking an interview for a job you’re keen on here are some tips on how to prepare for a Zoom interview in 2023:

⚡Test your equipment: Make sure your computer or device, internet connection, and camera are in good working order beforehand. Test your Zoom connection and familiarise yourself with the platform’s features.

⚡Dress professionally: Even though you will be interviewed remotely, it is important to dress professionally as you would for an in-person interview. This shows respect and professionalism to the interviewer.

⚡Find a quiet and well-lit location: Find a quiet and well-lit location for your interview, free from distractions and interruptions. Make sure your background is tidy and professional.

⚡Be on time: Be on time for your interview, just as you would for an in-person interview. Log in to the Zoom call a few minutes before the scheduled start time to ensure that you are ready to begin on time.

⚡Have a copy of your CV and any relevant documents: Have a copy of your CV and any relevant documents easily accessible, in case the interviewer asks to see them.

⚡Keep a positive attitude: Keep a positive attitude and maintain good eye contact with the interviewer by looking directly at the camera, not just the screen.

⚡Be ready to answer common questions: Practice answering common interview questions and have some questions ready to ask the interviewer – things that are important to you in ascertaining if this is the right job role for you.

⚡Follow up: Send a thank you note or email to the interviewer after the interview to express your gratitude and reiterate your interest in the position.

By following these tips, you will be well-prepared for your Zoom interview and can feel confident in your ability to make a strong impression on the interviewer.

If you’d like more tips and advice on ensuring your next interview goes well, watch out for our new website – brimming with ideas to ensure your next interview (on or offline) goes well.

www.first-base.co.uk

*zoom is one of many online meeting providers

How to Write a Standout CV

Lady googling "job"
If you’re looking for a new role, read these tips first.

YOUR CV IS YOUR PERSONAL ‘SALES PITCH’
Your CV is your opportunity to sell yourself so make sure it really works for you. It’s important you keep it clear, concise and easy to read to ensure that the recipient can easily digest the key points (bullet points can help with this). Employers won’t generally have long to look at each CV they’re sent, so aim for no more than two pages in length if at all possible.

It’s good practice to provide a covering letter/email telling the employer why you feel you are the right fit for the role. This can also help the interviewer when it comes to shortlisting candidates for interview.

Above all, proofread! Make sure there are no spelling mistakes, grammatical errors or ‘text speak’ in either your covering letter or CV.

As an aside, we see a lot of inappropriate / unprofessional email addresses that were set up in years gone past. Have a think about whether you’d like to set up an alternative account purely for job applications.

ATTITUDE MATTERS AS MUCH AS EXPERIENCE

While your experience of course counts, a willing and ‘can do’ attitude can give someone a distinct advantage over another applicant. Make sure your cv stands out by using positive and optimistic language. In your cover letter, for example, you could explain how you arrived at the decision to get into this field of work and highlight how you went about gaining the skills necessary.

The CIPD encourages HR (Human Resource) professionals to ‘recruit for willingness, train for skill’. This is something a lot of recruiters will have in mind during the interview process. A prospective applicant, who shows a willingness to learn and develop can often be trained in the skills required for the role

GAIN A COMPETITIVE EDGE
If you get an interview and it comes down to a choice between you and another candidate, there are a number of factors employers will consider when deciding who to offer the job to. You can gain a competitive edge by making sure you present yourself well, both in terms of looking smart, ensuring you display positive body language and the right attitude.

Always, always do your research about the employer in order that you feel prepared. You’d be surprised at how many people don’t check even the basics prior to attending interview. The company website is a great place to start but if you can find up to date company news to get a two-way conversation going, you’ll have set yourself apart.

You’ll usually be asked at the end of an interview if you have any questions. It’s so important to show interest in the job role and the company you’re applying to – be prepared with a few ideas of questions that you can ask about the business in order to show that you’re fully engaged.

If you need further advice, get in touch with us today! You can contact us via email, phone, or using the chat feature on our website.

 

How to answer the ‘tell me about yourself” question

The team at First Base undertake hundreds of recruitment interviews on behalf of employers every year.  Well qualified people too often let themselves down by failing to prepare for the questions they should expect to be asked. Often the most stumbled over and feared question in the recruitment process comes right at the start with the classic ice breaker ”Tell me about yourself”; especially when asked to talk about what isn’t on your CV. Here are a few tips to help.

Getting personal

As well as an ice breaker, this question is a way for the interviewer to gain some insight into your personality. They also want to determine your fit for the job and the organisation. The interviewer doesn’t want to know everything about you – your answer needs to be a careful balance between declaring too much and making them wonder why you aren’t being more open with your answer. The interviewer wants to know that you have the sort of well-rounded personality and outlook that will fit well with their culture. Your research should, of course, include finding out about the culture of the organisation that you are hoping to join.

Remember that the early stages of a recruitment interview are about establishing rapport so avoid the temptation to start by giving a long list of qualifications for the job. You are being asked about the you beyond your career and work experience – so share something about what makes you tick and be authentic, don’t make things up or over exaggerate because you think it will impress – there will be follow up questions!

An option is to share some of your personal interests that don’t directly relate to your career but demonstrate your attitudes to life and work. For example, fitness related hobbies can help to emphasise a healthy energetic and positive outlook. If you mention more sedate pursuits such as reading or the theatre to demonstrate a thoughtful or creative edge, be prepared to be asked who your favourite author is or which genre’s you enjoy.  Voluntary work you are involved in can demonstrate your community and social values as well as highlight any skills you use, such as communication, that are relevant to the job you are applying for. On the other hand, do take care not to sound so enthusiastic about interests that you might suggest they could interfere with your career.

From Personal to Professional

Once you have shared a few interesting aspects of your background you can transition to speaking about key professional skills that would benefit your potential employer if you were taken on. A good transition might be to say “As well as my outside passions, my career is very important to me” and then move on to speak about the positive attributes that you would bring to the job you are being interviewed for. Prepare to share a few of the personal qualities and areas of expertise that would help you to deliver high performance in the job. Over the course of the interview, you should build on these three of four areas to help reassure the interviewer that you are the right person for the job. Your advanced research into the organisation and the job description will help you to emphasise your relevant strengths and skills, without overwhelming the interviewer with too much information at the start.

When you answer the ‘Tell me about you” question you are providing a brief summary of evidence that supports your application. For instance, you might say how much you enjoy networking and getting to know people if the job you are applying for includes interacting with clients and customers. You don’t need to share information about your family, your partners, children or any other strictly personal information and we suggest avoiding potentially contentious subjects such as politics and religion unless you are absolutely sure that your personal opinions are being sought and will be well received.

Remember, the more you research the organisation and job role, the more you can prepare for the questions you are likely to be asked.

Employers and candidates tell us that First Base is their first choice for help with their recruitment requirements and their personal career progression. If you would like to know more about how the First Base team could help you, contact us on 01453 755330.

 

 

 

Why use a recruitment agency?

With record numbers of people in work (32.54m and rising according to the Office of National Statistics in January 2019), it is not surprising that employers are increasingly turning to trusted Recruitment Agencies to find the talent they need.  How clients work with their Recruitment Consultants has changed and there are more reasons than ever for businesses large and small to use a reputable agency. We have certainly seen clients now spreading the net to find the candidates they need.

 

Advantages of using a Recruitment Agency:

Candidates, not applicants

It takes effort and time to attract applicants whether they are responding to your advert, applying on spec or through your website. Inevitably a lot of time will be invested in filtering, assessing, matching and communicating with people who apply for the roles you have available. It’s at this time that the best talent is often lost due to delays and a poor applicant ‘experience’.

A good Recruitment Agency will only present you with candidates – job seekers that have already been screened and selected because they match the criteria you are looking for and are worthy of interviewing.

Save time

Recruitment is a time consuming activity. By using a Recruitment Agency you save time dealing with the application process, screening CV’s and avoiding initial interviews with people who turn out to be unsuitable. You and your own team save time on dealing with the whole recruitment process as they deal with everything from application through to providing feedback to candidates on your behalf.

Reach and Connections 

Hard pressed HR or in house teams benefit from the long established reach and networks of a trusted recruitment partner. A good Recruitment Agency can generate a shortlist for interview faster than an in house resource because they working full time on building the networks and connections where high quality candidates can be found. Recruitment Agency web sites attract people seeking a career change every day, this provides a data base of talented people that can be matched with the employment opportunities you have

Fast access to key skills

At the top of the list of reasons for using a Recruitment Agency for many companies, is short term access to the key skills they need to cover leave and demand peaks. With high employment it’s not surprising that there is pressure on recruiting temporary staff as well a permanent staff. A good Recruitment Agency will have great relationships with their bank of workers, will track their availability and be able to place them in short term roles very quickly.

Promote your employer brand 

A Recruitment Agency will position your company and promote your business to appropriate candidates. Whatever the size of your organisation, it is always helpful to have someone who understands your business, can answer questions that may arise and who is on your side to sell your company at a time when there are many more employment opportunities for good candidates.

Expert Knowledge 

With consultants that specialise in specific sectors, a Recruitment Agency provides a wealth of knowledge that helps them to understand the skills and characteristics required of a specific role. This helps them to refine their search and put forward the most appropriate candidates. Sector specialists can advise on how to attract the right candidate and what salary range is considered competitive in the local area.

Long term relationships 

A good Recruitment Agency is interested in building long term relationships with their clients. They develop a deep understanding of how you work and become a part of your team, available when you need them and ready to find the people you need to achieve your organisations goals and objectives.

Why First Base?

With a reputation for being reliable, responsive and well connected, the First Base team has matched hundreds of businesses with thousands of candidates since 1997. Do get in touch if you would like to find out more about how we can help you.

David Tovey and Tricia Hay

 

So here’s why you didn’t get the job.

We had to pass on bad news recently to a candidate well qualified for the job they had been interviewed for. It’s never a pleasant task to have tell someone they won’t be going forward to a second interview.

We’d asked for feedback from our client of course and it was disappointing to hear that someone we thought to be a switched on, intelligent and capable individual had made one of the most basic mistakes when applying for a job.

They had failed to research the company and didn’t ask any insightful questions. It turned out they hadn’t even bothered to follow the link we’d provided to the company web site.

Show genuine interest

It’s fair to assume that when you are invited to an interview, the employer has shown interest in you. They will already have read your CV carefully and prepared questions based upon it to find out if you are the talented person they need for their team. They may even have carried out some internet research.

Put yourself in the employers shoes for a moment. How would you feel if the person you were interviewing didn’t even know what products or services you provided… let alone any current news that was available and in the public domain? The right candidate will do at least basic interview research.

It’s not as if researching a potential employer should be a surprise to a candidate. Many of us are old enough to remember visiting the local library, reading business newspapers, or visiting Companies House to do our research. Today it’s really easy to research an organisation (even MI5 and GCHQ provide plenty of information) and if you don’t demonstrate a genuine interest, don’t expect as good response from the employer!

Ask insightful questions

“Judge a person by the quality of their questions rather than their answers” – Voltaire

One way to impress a potential employer and demonstrate you have done your homework is to prepare a few insightful questions. An insightful question is one related to the research you have done and is by far the best way to demonstrate you have done some research without actually having to say you have.

“Has the new product launch recently announced been well received by customers?”

“Will the contract the company recently won in China mean you will be recruiting more staff?”

“I understand that the company recently merged with a competitor, has this changed the business strategy”

Today’s employers are unlikely to make an offer to someone who hasn’t bothered do some interview research. When you are competing with others who understand this, it can be the quality of your research and questions that can be a major differentiator.

If you’d like to know more about researching an potential employer or about asking great questions or any other aspect of how to impress at interviews; register as a candidate, contact us or call Tricia Hay on 01453 755330.

By Tricia Hay and David Tovey

Listen to me – it’s not about the pay

A business contact (let’s call him Matt) recently shared a recruitment experience with us that speaks volumes about the chasm that sometimes exists between candidates and employers. Matt received a call from a Head of HR after turning down a job offer. The call went like this:

HR: I’m calling as we are surprised you turned down our job offer.

Matt: Thanks you for the offer but I felt I couldn’t accept.

HR: But the job paid £10,000pa more than you currently earn, did you get a counter offer to stay where you are?

Matt: No I didn’t, I’m staying with the company at the same salary. It’s not about money, as I explained during my interviews.

HR: Then I don’t understand. After we invested in a written assessment, two telephone interviews, two face to face interviews and call with the CEO, I would have thought an offer of a position paying £10,000 more was an easy decision.

Matt: As I’ve said a few times, it’s not about the money.

HR: I don’t understand.

Matt: The recruitment process you invested in took over six weeks. One of the telephone interviews was put back twice and when I turned up on time for the second interview I was kept waiting for over 30 minutes. I was told to expect to find out about an offer within 5 days but heard nothing for another two weeks when I got the call to speak with your CEO. The job offer came another week later.

Apparently the head of HR went on to explain that the CEO was very busy and they had to take time to be ‘sure’ Matt was the right person. From Matt’s point of view the head of HR was just digging bigger holes.

Some employers still fail to understand that candidates have choices and that the way they are treated throughout the recruitment process says lots about what a company might be like to work for. Lack of respect, a drawn out time consuming process and slow decision making are cited over and over again as reasons why a good candidate turns down a job offer.

It seems that often it’s the employer who is hung up about pay, when the potential employee is looking at the whole employment package.

Tricia Hay and David Tovey

 

 

Your interview checklist!

It still surprises me how often candidates turn up for an interview having done too little preparation. We hear time and time again from employers that a key reason one candidate has been selected over another is the amount of preparation the successful person did before interview.

Candidates who do their research are like a breath of fresh air to an interviewer. It can help you prepare for the inevitable part of the process when the interviewer says “Have you got any questions for me”. It also helps to reduce nerves when you do your homework!

It doesn’t take long to do research and you can take any note you make into the interview with you to use as a crib sheet. You can use the checklist below to guide you.

 Interview checklist:

• Check the employers web site and history

• Visit their social media platforms

• Check their location online and make sure you know how to get there

• Look up the people you are meeting on LinkedIn

• Read their profiles and study their picture to help you recognise them

• Take extra copies of your CV

• Make sure you have a note pad and pen

• Take the research notes with you!

• Have some cash for parking if you are going by car

• Make sure your phone is on silent

• Check the weather and take an umbrella if you might need it

• Take your best and most positive attitude!

Notes to make pre interview:

Why you are excited about the job? Write down specific things you like about the company and the job you appiled for.

Why you believe you would be great for this job? What are the key skills and knowledge that you could bring to the ‘must have’ requirements of the role?

Specific achievements to talk about. Measurable personal achievements and projects that demonstrate the value you can bring to the company.

Concerns to be handled. Anything that the interviewer might ask about your background and experience that might be a bit difficult to answer.

After the interview make a note of:

What you like most about the company and role

Why you think you would be good in the role

Any clarification needed?

Preparation reduces nerves and will impress the interviewer. What’s not to like about that?

Tricia Hay. MD First Base