Technical Support Engineer

Technical Support Engineer 
 

Hours: Full-Time Office Based (37 hours per week)

Salary: £33,000 – £44,000 Dependant on Experience 

Location: Gloucester 

Key Skills of a Technical Support Engineer:

• Specialist knowledge in Optical Networks and associated hardware.
• Familiar with a range of test equipment such as optical power meters & light sources, BERT’s, cellular scanners and multi-meters.
• Familiar with Cellular RTE, Routing & Switching protocols and network synchronisation.
• Able to conduct testing and produce full comprehensive test documentation / reports 
• Experienced in fault finding methodology.
• The ability to manage fault tickets process from beginning to end.
• Ability to administer and run turnkey projects.
• Experience with remote network management platforms

Key Skill of a Technical Support Engineer:

• Excellent communication skills both verbally and written, internally and externally.
• Comfortable engaging with both customers and suppliers on technical and project related matters.
• Experience using Microsoft applications, such as Word, Excel and PowerPoint.
• Ability to work as part of team or autonomously using their own initiative.
• The ability to train other members of the team and customers.
• Ability to transfer existing skills to the environment, technically, process-wise and by experience.
• Ability to work under pressure and to given deadlines.
• Available to carry out field activities as when the business requires, to include GPS & cabinet surveys, Installation of telecoms equipment, commissioning and fault rectification.

To be considered for this role, please email your CV to CV to zee.powell@first-base.co.uk or call Zee on 01453 755330.

Why not check all our latest vacancies here: www.first-base.co.uk/current-jobs

First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations.

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