Technical Support Engineer 5716

Technical Support Engineer 

Location: Quedgeley  

Hours: Full- Time 37 hours/ week  

Salary: £33,000 to £44,000 Dependant on Experience  

Our client is a leading telecoms and communications company looking to expand their well-established workforce! 

They are currently recruiting for a very exciting opportunity as a Technical Support Engineer where you will ensure smooth operation and enhance a strong competant team with different specialisms. 

Key Responsibilities of a Technical Support Engineer: 

• Specialist knowledge in Optical Networks and associated hardware.
• Familiar with a range of test equipment such as optical power meters & light sources, BERT’s, cellular scanners and multi-meters.
• Familiar with Cellular RTE, Routing & Switching protocols and network synchronisation.
• Able to conduct testing and produce full comprehensive test documentation / reports. 
• Experienced in fault finding methodology.
• The ability to manage fault tickets process from beginning to end.
• Ability to administer and run turnkey projects.
• Experience with remote network management platforms.

Key Skills of a Technical Support Engineer: 

• Excellent communication skills both verbally and written, internally and externally.
• Comfortable engaging with both customers and suppliers on technical and project related matters.
• Experience using Microsoft applications, such as Word, Excel and PowerPoint.
• Ability to work as part of team or autonomously using their own initiative.
• The ability to train other members of the team and customers.
• Ability to transfer existing skills, technically, process-wise and by experience.
• Ability to work under pressure and to given deadlines.
• Available to carry out field activities as when the business requires, to include GPS & cabinet surveys, Installation of telecoms equipment, commissioning and fault rectification.
• Basic understanding of PDH, SDH, Ethernet/ IP, MPLS, Optical Specialised, DWDM, Cellular and Wireless, LTE (or specialist knowledge of at least one of these) 
• Provide and Manage a variety of SNMP based network management systems that run on Linux, Solaris and Windows servers.

To be considered for this role, please email your CV to zee.powell@first-base.co.uk or call Zee Powell on 01453 755330. 

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.