Retail Assistant 6587

Retail Assistant 6587

Location: Stroud 
Hours: Part-Time – Flexible, Multi-Site Working
Salary: £12.21

Key Responsibilities of a Retail Associate:

• Contribute to the day-to-day running of a retail shop within a cluster group, including occasionally running a shop independently and reporting to a remote manager.
• Open and close the shop, acting as a key holder.
• Support the recruitment, supervision, and motivation of volunteers, fostering a positive team environment.
• Manage stock levels, visual merchandising, pricing adjustments, and prepare suitable goods for online sales.
• Monitor and achieve sales targets, share insights on trends, and promote Gift Aid and other fundraising initiatives.
• Maintain a clean, safe, and welcoming environment for customers, volunteers, and staff.
• Accurately handle cash, banking, till operations, and use systems (e.g. Eproductive) for stock control, reporting, and performance monitoring.
• Ensure compliance with Health & Safety, Trading Standards, Safeguarding, and company policies.
• Provide excellent customer service, handle queries and complaints professionally, and promote the charity’s aims and objectives.
• Work flexibly across multiple shop locations within the cluster, covering absences and peak trading times.
• Assist with special events, seasonal promotions, and wider community engagement activities.

Key Skills of a Retail Associate:

• Proven retail or customer service experience, ideally in a charity or multi-site environment.
• Strong organisational and time management skills with the ability to prioritise in fast-paced environments.
• Good IT literacy and confidence using retail systems.
• Excellent communication skills with the ability to lead and support volunteers.
• Flexible, team-oriented, and proactive approach to work.
• High standards of presentation and attention to detail.

If you are interested in applying for this Retail Assistant position, please email your CV to zee.powell@first-base.co.uk or call Zee Powell on 01453 755330.

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