Customer Service Team Leader 6316

Customer Service Team Leader 

 
Location: Stonehouse, Gloucestershire 
Hours: Full-time, Permanent 
Salary:  £31,000 per annum + 3k bonus 

 
Perfect for someone with strong customer service experience looking for their next step in a team leading role. In this position, you will take on the responsibilities of a Customer Service Representative while also providing support to your colleagues, assisting with training, troubleshooting, and overseeing operational matters under the guidance of the department manager. 

Key Responsibilities of a Customer Service Team Leader:

• Assign appropriate tasks to engineers based on their expertise and skills. 

• Supervise administrative tasks, including logging customer interactions, operational transactions, and recording customer requirements. 

• Ensure that all queries are addressed in a timely manner to minimize any disruption, escalating when necessary. 

• Collaborate with engineering, commercial, logistics, and finance teams to ensure a unified customer-first approach. 

• Comply with QMS processes to maintain consistent work practices and quality standards. 

• Ensure department Standard Operating Procedures are maintained and compliant with regulatory audits. 

• Contribute suggestions for improvements within the Customer Service team. 

• Assist the department manager with recruitment, training, and supervision of team members. 

• Participate in or assist with QBR sessions as required. 

• Act in place of the department manager when instructed. 

Key Skills of a Customer Service Team Leader:

• Strong leadership skills with the ability to motivate and inspire a team by setting a positive example. 

• Excellent verbal and written communication skills for effective interaction with both customers and team members. 

• Strong analytical and problem-solving abilities to identify challenges and implement effective solutions. 

• Ability to understand and anticipate customer needs. 

• Capable of fostering positive working relationships with customers and colleagues. 

• Adaptability to shift priorities and schedules as needed in a fast-paced environment. 

• Ability to work independently, using initiative to tackle challenges. 

• High proficiency in Microsoft Office Suite. 

• Familiarity with SAP is desirable. 

To be considered for this role, please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330. 

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.