Customer Service Manager – 6542

Customer Service Manager – 6542

Location: Tewkesbury

Salary: £39,500

Hours: Monday to Friday, 08:00 – 17:00, with alternate Saturdays (finishing around 14:30; a weekday off provided when working Saturdays)

Key Responsibilities of a Customer Service Manager: 

• Lead and support a team of Customer Sales Administrators to deliver excellent customer service.

• Manage the end-to-end order process, ensuring accuracy and efficiency.

• Maintain customer records, pricing and reporting to drive improvements.

• Handle queries and complaints, resolving issues promptly and professionally.

Key Skills of a Customer Service Manager:

• Previous experience managing a customer service or office team

• Strong communication and people management skills.

• Confident decision-maker with excellent organisation and attention to detail.

• Strong IT skills and a proactive approach to problem-solving.

To be considered for this role, please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330.

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial and Engineering sectors.