Customer Service Administrator (Maternity Cover) – 6541

Customer Service Administrator (Maternity Cover) – 6541

Location: Tewkesbury

Hours: Monday to Friday, 08:30 – 17:00

Contract: Fixed-term until May 2026

Salary: £13.18 p/h

Key Responsibilities of a Customer Service Administrator:

• Provide professional administrative support to the customer service team, ensuring smooth day-to-day operations.

• Accurately process customer orders and maintain up-to-date records in internal systems.

• Handle incoming queries by phone and email, delivering clear and helpful communication at all times.

• Produce and maintain reports using Excel, supporting colleagues and management with accurate data.

• Liaise with other departments to resolve issues promptly and ensure excellent service delivery.

Key Skills of a Customer Service Administrator:

• Must be a confident Excel user, able to input data into tables and formulas

• Strong background in customer service and administration; applications from university graduates or gap year students will also be considered

• Excellent written and verbal communication skills.

• High level of accuracy, organisation, and attention to detail.

• Positive, proactive approach with the ability to prioritise and adapt in a busy environment.

To be considered for this role, please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330.

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial and Engineering sectors.