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Events & Training Administrator 5576

Training / Events Administrator 

Location: Stonehouse – Must have own car and licence for this role
Hours: Full-time Monday to Friday (37.5 hours) – The company operates flexible-working hours
Salary: £21,000 – £23,000 per annum

Key responsibilities:

  • Setting up new courses and events on the system, diarising events and writing instructions. 

  • Liaising with customers – sending out emails with course details, checking for any special requirements etc. 

  • Reporting any learning support issues. 

  • Identifying course materials for posting. 

  • Liaising with trainers ensuring that they have all the information required to deliver the course

  • Printing and preparing course materials and delegate packs. 

  • Setting up Zoom trainings – scheduling, creating surveys, sending diary reminders, welcoming the delegates on to the course and ensuring that the course is recorded. 

  • Keeping course materials up to date and ordering materials as required. 

  • Liaising with venues to confirm numbers, dietary requirements, room set up. 

  • Preparing for inhouse courses, welcoming delegates and ordering catering. 

  • Answering the training phone line and email enquiries. 

  • Processing course bookings and invoicing where appropriate. 

  • Scanning and saving paperwork, such as assessment papers. 

  • Enrolling delegates on to the elearning courses. 

  • Keeping the Training calendar up to date with actions. 

  • Visiting potential venues and in-person course days. 

  • Liaising with Marketing for graphics and branch bulletins. 

  • Liaising with branches, keeping them up to date with bookings. Facilitating any additional support. 

  • Sending out reminder emails before the event. 

  • Hosting Zoom meetings when required. 

  • Developing the branch activity and support. 

  • Keeping the calendar of branch events up to date – reporting any potential clashes.

  • Assist with event bookings when required. 

  • Assist with general event support on run up to an event. 

  • Represent the company at public facing and member events. 

Key Skills:

  • Insight into training or a learning environment is desirable, but not essential. 

  • Highly computer literate, conversant with Microsoft 365, SharePoint, and an understanding of CRM systems. 

  • Excellent written, verbal and interpersonal skills. 

  • Exceptional attention to detail. 

  • Be efficient and well organised with the ability to work under pressure. 

  • Demonstrate self-motivation, initiative with a positive and enthusiastic personality and the ability to work as part of a team. 

  • Excellent customer service skills.

  • Previous experience in an administrative role. 

  • Experience of using Zoom and Survey Monkey – desirable, but full training will be given. 

  • Experience of working under own initiative as well as within a team. 

To be considered for this role, please email your CV to Lilly at Lilly.organ@first-base.co.uk or call Lilly on 01453 755330.

Why not check all our latest vacancies here: www.first-base.co.uk/current-jobs

First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations.

(c) Copyright First Base Employment 2023.

Location

Gloucestershire, Gloucestershire
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