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5 Tips to Improve Your Recruitment Process

You’ve come to the conclusion that you need to review your recruitment process. You’re engaging candidates but they don’t go the full distance – some drop out prior to the interview whilst others interview but don’t accept the job you’re offering.

Even if you have recruited people successfully in the past, today’s environment means that skills are harder to come by and the competition for good people is having a detrimental effect on your ability to bring staff on board. When you get recruitment right, your dreams for the future growth of your business can be realised. Get it wrong and it can be a nightmare for you and your employees. Recruiting staff should be seen as a major investment but sadly, we sometimes see more thought put into selecting a new piece of plant or machinery than employing the right individual to join your team.

Refined recruitment processes are efficient, productive and pleasant for both candidates and hiring businesses. With this in mind, we’ve put together a handy hiring checklist that will ensure that you’ve done the groundwork necessary to minimise candidate dropout when you’re recruiting, allowing you to follow a streamlined recruitment process for long-term success.

1. Create and share a clear job description and person spec

You might be surprised how often we get feedback from people that the job they thought they were applying for was very different from the requirements made of them once they had started. This mismatch between the expectation of the job and the reality is often why new recruits leave after a few weeks or months – putting together a clear job description and person specification is key in any successful recruitment process.

Prior to talking to people, make sure you are absolutely clear about the job you want the individual to do and what a good day will look like. When it comes to reviewing performance (making the decision on whether someone has passed their probation or needs to have a more formal discussion), you need to have clear measures documented in order that both parties know where they stand. This negates any surprises and allows for a more successful working relationship.

Think through what type of person you want to hire and what skills are required. Skills are, of course, essential in some areas. However, we’d also recommend thinking about the person “fit” too – what type of culture you have and any changes you want to make moving forwards. What type of behaviours do you want to see? Being really clear on this will make it so much easier to recognise the traits you want when recruiting and hiring new candidates.

Getting all of these things clear in your mind before going out to market is essential. A bad hire is expensive for you and your team (not to mention the individual), and being really clear on who you want can minimise mistakes early on in the hiring process.

2. What are you offering?

We can sometimes forget the fact that we have free parking, free soft drinks, teas and coffees, that we get together on a regular basis or have developed a competitive commission scheme. Have a think about the package you can offer to a prospective employee and ensure that it’s clearly defined. If you offer more than the standard 28 days holiday, this should be included, as well as free access to the gym and fruit in the kitchen. All of this is, of course, in addition to the salary to be offered, pension contributions and any performance-related pay. Look at the whole package and ensure that it’s competitive. Doing some market research is invaluable prior to talking to people.

3. Who will undertake the recruitment process?

Has the person who will be recruiting got the right skillset? We see numerous examples of the interviewer giving a really poor image of the business, asking inappropriate questions, making candidates wait or not turning up to interview themselves.

Things you need to consider when deciding on who should carry out the recruitment and interview process include:

A good candidate should undertake some homework prior to attending the interview and there may be things you’d like them to explore in preparation. Be clear on what you expect from them; advising them of the process for selection, who will be in attendance and anything you’d like them to prepare will give you a head start in understanding if they are engaged with working for your business.

Although candidates can get a feel for the business by checking out your website, socials or company news, the interview remains an important measure whereby a candidate can judge whether you are the right fit for them. Remember that the recruitment process is a two-way street, a candidate is assessing you, just as much as you are assessing them.

4. Make a job offer

Recruiting good people is key to the future success of any business. Happy employees lead to happy customers and a healthy growing business. Never be caught in the trap of hiring the best of a bad bunch – take your time and plan to find the best possible fit.

Once you have made a decision, be decisive. Good people have options and won’t wait around if you dither about making an offer. Whether the offer is made face-to-face or over the phone, you will need to confirm details in writing.

Don’t forget to communicate with those candidates that haven’t been successful. Better that they are telling their network that they were impressed by you and your business, rather than they are glad they weren’t offered a job!

5. It doesn’t stop there

Ensuring you have an all-encompassing onboarding process for training (and the softer side) is key to a successful recruitment process. Have a think through the following in preparation for a start date to ensure that your new member of staff feels engaged and welcomed:

All being said, it’s important that if you do lose a candidate during or after the recruitment process, you keep your head held high and start again. There are great candidates out there for your business and you will find them. If you lose a candidate, for whatever reason, it’s so important not to tar the next candidate with the same brush. Keep looking. We often find that the person you may have had concerns over, morphs into the person you want, right in front of your eyes.

If you would like to know more about how the First Base team can help you to recruit staff and make your recruitment process for both you and potential candidates, please give us a call on 01453 755 330 and speak to one of our friendly team.

How to Write a Standout CV

Lady googling "job"
If you’re looking for a new role, read these tips first.

YOUR CV IS YOUR PERSONAL ‘SALES PITCH’
Your CV is your opportunity to sell yourself so make sure it really works for you. It’s important you keep it clear, concise and easy to read to ensure that the recipient can easily digest the key points (bullet points can help with this). Employers won’t generally have long to look at each CV they’re sent, so aim for no more than two pages in length if at all possible.

It’s good practice to provide a covering letter/email telling the employer why you feel you are the right fit for the role. This can also help the interviewer when it comes to shortlisting candidates for interview.

Above all, proofread! Make sure there are no spelling mistakes, grammatical errors or ‘text speak’ in either your covering letter or CV.

As an aside, we see a lot of inappropriate / unprofessional email addresses that were set up in years gone past. Have a think about whether you’d like to set up an alternative account purely for job applications.

ATTITUDE MATTERS AS MUCH AS EXPERIENCE

While your experience of course counts, a willing and ‘can do’ attitude can give someone a distinct advantage over another applicant. Make sure your cv stands out by using positive and optimistic language. In your cover letter, for example, you could explain how you arrived at the decision to get into this field of work and highlight how you went about gaining the skills necessary.

The CIPD encourages HR (Human Resource) professionals to ‘recruit for willingness, train for skill’. This is something a lot of recruiters will have in mind during the interview process. A prospective applicant, who shows a willingness to learn and develop can often be trained in the skills required for the role

GAIN A COMPETITIVE EDGE
If you get an interview and it comes down to a choice between you and another candidate, there are a number of factors employers will consider when deciding who to offer the job to. You can gain a competitive edge by making sure you present yourself well, both in terms of looking smart, ensuring you display positive body language and the right attitude.

Always, always do your research about the employer in order that you feel prepared. You’d be surprised at how many people don’t check even the basics prior to attending interview. The company website is a great place to start but if you can find up to date company news to get a two-way conversation going, you’ll have set yourself apart.

You’ll usually be asked at the end of an interview if you have any questions. It’s so important to show interest in the job role and the company you’re applying to – be prepared with a few ideas of questions that you can ask about the business in order to show that you’re fully engaged.

If you need further advice, get in touch with us today! You can contact us via email, phone, or using the chat feature on our website.

 

Why are businesses struggling to find (the right) staff right now?

Eight candidates waiting on chairs for an interview
Hoping to have a choice in who you offer to?

It’s crazy out there right now – we know staff are moving very quickly and that decisions are being made seemingly by the minute. Counteroffers are rife, candidates are ghosting us or committing to a role, and then … purely not showing up.

There are so many reasons that we find ourselves in the situation whereby prospect candidates are like tumbleweed. Having spoken to hundreds of people this week, we thought it may be useful to share our findings on what has caused the scramble for the (right) staff, right now.

We have many blogs that may be useful when you’re looking to bring new talent on board. Please have a read and watch this space for more information on just how you can attract the right people. If you’d like to discuss any of the above, check salary levels in the area or update us on the types of skills you’re looking for, please call 01453 755 330.

Communication & Well-Being for Furloughed staff

This time last year I certainly did not envisage 2020 playing out the way it did for thousands of companies and for many, the full extent of the pandemic came as a complete (and prolonged) shock. Our first concern was, of course, the spread of the virus and looking after our people’s health. For many of us, this has now settled down as we know our teams are safe, staying inside and are successfully adapting to remote working life. Now that we are in 2021, our understanding of the virus has somewhat changed and the vaccine provides hope that we will return to some form of normality.

Most organisations we have spoken have had to make decisions over the last year which they could not have foreseen. Many have utilised this time to review their forecasts, look at streamlining where possible and putting plans in place to grow, as we begin to return to some form of normality.

Over the next couple of weeks, I will be posting some helpful tips to continue to help you through this challenging time.

 

Communication & Well-Being for Furloughed staff

To help business through the pandemic the Government created the Coronavirus Job Retention Scheme which allows employers to Furlough their staff in return for 80% of peoples wages*, up to a maximum of £2,500 and was further extended until the end of April 2021.

If you currently have staff on Furlough, one of the best ways to retain your employees is to continue to communicate and check in on them from a well bring perspective. Check-in and remind them that you are available for support and advice if they ever require it. You could provide them with well-being tips such as healthy eating, exercising regularly and the importance of keeping in touch with friends and family. You could also direct employees to external sources of support such as Charity Mind, the Mental Health UK Website Headspace and Future Learn. 

We also have some great blogs on our website that may help around identifying and managing stress.

 

Communicating with your staff during Furlough will help you identify any issues that they may be facing and help them through this difficult time. A good communication strategy will also minimise the risk of losing members of your team due to any perceived lack of engagement.  Surprisingly, we have continued to see a high degree of movement in the market as people continue to look for alternative employment.

David Thomason, Hospitality Business Manager

 

*Now excluding NI and AE contributions.

How to Stop Candidates Dropping out of the Hiring Process

A man proposing to a woman with an engagement ring in a red velvet box. The woman is holding up her hand as a refusal
Why do some relationships just not work?

 

Have you ever had someone back out of a job offer? 

Often, you may not discover that your new recruit has dropped out of the hiring process until a couple of weeks before their start date or worse, on their first day, when they just don’t turn up! This can cause all sorts of issues including the time and resources spent on the interview process, discussions with teams surrounding a plan for onboarding and the purchase of tech or a vehicle.

Most candidates will have a notice period and therefore may have a gap of a month or more, between accepting a job offer and their first day in the role. For more senior roles, a realistic notice period could be up to three months.

Keeping in touch with your new recruit is key to ensuing your candidate doesn’t drop out of the recruitment process. Regular communication between making an offer and their start date is often overlooked, but this key strategy can prevent any disappointing news in the future and beginning the process again. We call this maintaining the motivation to move – this can quickly diminish if comms are stopped altogether.

A lot can happen in a month. Think about how quickly things moved in 2020! 

People change their minds and sometimes they are just too nervous to let you know. As a recruitment agency we are now finding an increasing trend in candidates declining offers, that they had previously accepted. Applicants may be at risk of redundancy and therefore panicking about both their financial situation. This is resulting in job seekers making quick decisions to accept an offer that may not actually be the right fit for them. An increasing number are being counter offered by their current employer as a result of changes happening fast, or backing out of a role if they accept a better offer.

Working with a good recruitment agency can help prevent candidates dropping out between the offer and start date as, ultimately, good recruiters want to find you the right candidate from the get go – they don’t want to be looking for a replacement a few weeks down the line. 

Your recruiter will qualify applicants in a series of communications over time.  I recently had an experience where, having spoken to a candidate several times, alarm bells started to ring.  I’ve been doing this a long time and my gut instinct is spot on. I spoke to my client to raise my concerns and together, we decided on a course of action which included agreeing on a timescale and keeping other candidates close by should we need them. As it turned out the candidate, as predicted, dropped out and took another job role where, perhaps, no such diligence was applied. We dodged a bullet.

By maintaining contact you really can ascertain any problems early on and protect your business from being on the back foot.

I suggest keeping in touch at least once a week; this could be a courtesy email to check they have received their contract and see if they have any questions, or a video call to explain what their first day will be like. Let’s face it, their first day probably isn’t going to be the same as it would have been this time last year and this will open up a conversation to cover off any concerns or questions. If you don’t receive a response don’t worry initially, however, make sure you follow up and have a plan B just in case. 

Once your job offer is accepted don’t just sit back and wait. From my experience, communication with your new recruit, right up to their first day is hugely important.

Lilly Chappell, recruiting into the office environment at all levels.

Why use a recruitment agency? The benefits

“Why do I need to use a recruitment agency when there are plenty of people looking for work?”

It’s a fair question and one that some employers are probably thinking. Even those who have done well throughout the pandemic might be thinking it’s now time to review their recruitment strategy.

It might be true that it’s easy right now to place an ad and get hundreds of applications within a few hours, but here’s why using a good recruitment agency can help you in this new world of continued restrictions and subsequent pressure on businesses.

What are the benefits of using a recruitment agency?

Save time (and possibly lower your blood pressure!)

Ok, so you might get hundreds of applications, but a huge proportion will be generic CV’s from people not right for the role you’ve advertised. It’s difficult enough in ‘normal’ times but the task is now an order of magnitude and hugely time-consuming. When you partner with a recruitment agency, they will make sure that you only have to deal with the candidates suitable for the role you’re looking to fill.

Get on with business

Recruiting the right people takes time and customers still want innovation and high service levels. Your time (rightly so) will be split in dealing with the pandemic and all the HR related issues surrounding this. Normal day to day business is hard enough without recruitment becoming a full-time job. An agency makes sure you only need to be involved in the decision making stage of the process.

Tap into your consultants’ network

Quite often the right person for the job isn’t actually looking for work right now. You might be surprised that agency’s still have daily contact with great people thinking of a career change but not actively applying for anything. Good consultants haven’t stopped networking and building their database. That means agencies can proactively recruit on an employers behalf, reducing the time and effort it takes to find the right candidates to interview – often within a few hours –  and reduce the chances of a bad hire.

Manage your employer brand

For even the best employers, the pressure of recruiting can sometimes mean the recruitment experience for candidates is less than satisfactory. Easy and frequent social media access means that, even for the best-intentioned, a bad experience can be shared and widely commented on.  Consultants recruit as a full-time job and make sure an employers reputation is protected and promoted.

Companies are still recruiting!  

Undoubtedly, it is a tough time for a lot of companies and a lot of people. Never the less, many organisations are still hiring.  Many companies are already planning ahead for better times and growth – and they haven’t stopped looking out for good talent.

When you partner with a good recruitment agency, you can not only gain access to the best people, but you can put yourself in pole position when it comes to hiring them, pandemic or no pandemic.

The team at First Base can help you recruit the right quality of people for your team and give you access to the right talent whilst at the same time helping reduce the stresses of these testing times.

If you’d like further info regarding placing a role with First Base click here.

Office management and support

Did you know that we place candidates into HR, Sales, IT, Finance, Marketing and Financial Services roles?

Our commercial team have continued to source, engage, shortlist and propose only the best candidates for any and all office-based roles during lockdown (1.0, 2.0 and 3.0).

Roles recruited to date this year include: Software Developers, HR Managers, Customer Service Administrators, Finance Managers, Mortgage Advisors, Service Desk Technicians, Events and Training Administrators and Marketing Executives, to name a few.

The team have built up a solid reputation in the market place and have a fantastic retention rate, whereby 90% of the candidates placed remain in post at their first years anniversary.  Their mission? To offer an exemplary experience to both candidates and employers, an experience that they enjoy from start to finish.

Don’t take our word for it – head on over to google and see what our clients have to say.

Lilly and her team are available on 01453 755330 or by emailing commercial@first-base.co.uk or by utilising our chat box at www.first-base.co.uk

 

 

 

6 Ways to Stay Motivated During Your Job Search

Staying motivated in a frustrating job hunt can be extremely difficult for anyone. How is it though, when faced with a challenge or adversity, that some people seem to get stuck and unable to move on, whilst others seem to bounce back from difficult events much more quickly than others?

Psychologists have long studied the ability to ‘bounce back’ even when the odds seem stacked against us and have come up with a label you may be familiar with: resilience.

Resilience is about knowing how to cope in spite of setbacks, barriers or limited resources. Resilience is a measure of how much you want something and how much you are willing and able, to overcome obstacles to get it. We are all equipped to be resilient, but it is a personal skill that needs to be worked on and developed.

So, what can you do to stay motivated while searching for job?

Develop resilience

There is a tendency to view a job search solely as a means to an end.  Conduct a job search, go through an application process and get a job.  Landing a job is of course the primary purpose of a job search, but there are a host of benefits that we can gain from facing the challenges of difficult times. 

Immersing yourself fully in a job search allows you to develop a range of skills that have the potential to expose you to opportunities you never imagined.  Resilience is a skill that comes in handy during a job search as you are pretty much guaranteed to face multiple setbacks. It is also a skill in high demand by employers.

Luckily, the job search process itself can help you develop resilience. Success in a job search, and in day to day life, comes from our ability to pick ourselves up and move quickly past disappointments. This may sound daunting, but there are some simple strategies that you can implement to build on your resilience levels.

Be proactive in your job search

Re-energise

Looking for work can be emotionally and physically draining. Find something you enjoy doing and make time every day to do it. Don’t become a ‘couch potato’ or allow you routine to be built around day time TV.  Eat well and exercise. Allow your brain some time to switch off,  revive itself and get back to the task with more energy.

Watch your language

Our brains are hard-wired to think the worst and to notice the bad.  It’s why bad news sells newspapers. Resilient people recognise that the words they use can have a huge impact on their mood, their job hunting productivity and their ability to make the best impression.

It’s too easy to tell yourself that there are no jobs or that ‘I’m not going to get the job” when you make an application or get an interview. The problem is that the words we use are followed by actions, or in the case of negative words, inaction. “I can’t” leads to not trying and becomes a self-fulfilling prophecy.

Changing the words we use can have an immediate and positive effect.  Just a simple “I can do this” will have an impact on your actions and performance.

Learn to handle rejection

A job search in normal times can mean you will receive more rejections than offers. Be realistic. If you send out 100 speculative CVs you are likely to receive a very high level of rejection and rejection on that scale can feel demoralising.

Try to apply for roles where you feel you would be a good match with your skills and experience and that you would actually accept if offered.

Remember that job offers are sometimes made on the smallest of details.  Failing to get a second interview or a job offered is never a personal attack or a suggestion that you have some fatal flaw.  You just didn’t win this time, so dust yourself off and look for the next opportunity.

Ask for feedback

Resilient people are always learning.  They want to do better next time so actively seek feedback from interviewers and their recruitment consultants. Rebounding from setbacks isn’t easy even for the most positive of people. Fortunately, resilience is a skill that can be developed and strengthened over time.

Although job searching can seem tough, you can take comfort in the fact that at the end of it, you will not only end up with a job, but you will have developed life skills and skill set that employers value.  Overcoming setbacks gives you the confidence needed to pursue alternate avenues, and to open those doors that were temporarily closed to you. We all have something to offer that someone else wants.

The team here at First Base is always here to help. If you want advice or support to help you find the job you are looking or just someone to talk to about finding work, please contact us on 01453 755 330 via enquiries@first-base.co.uk or via our chat function at www.first-base.co.uk.

Adapting to the recruitment processes of 2020

The world has changed in 2020 and there has been a big impact on when, how and if employers recruit.  On the upside, many employers are recruiting and some sectors and businesses are thriving, on the downside, some industries have been hit so hard they may take years to recover.  The world of work is changing and there is no going back to the old normal.

Employers are having to adapt and change, to innovate and find new markets just to survive. They need good candidates who understand that they too need to respond to today’s reality.

Our recent experience of recruiting for clients and for a new role here at First Base has highlighted the simple truth that many people who say they are looking for work are not demonstrating to potential employers that they are the best people for the job.  Just like employers are having to learn fast how to adapt, job seekers are going to have to learn fast too. We are way past the time when you can simply send out dozens of CVs and expect a reply, let alone an interview, face to face or Zoom.

Over the coming weeks, the First Base team will be sharing a series of blogs to help you to prepare for your job search, how to stand out, what you can do when between jobs, how to interview and how to stay positive.

If you have any questions or need help to find a job now or in the near future, contact us on 01453 755330 or get in touch through our FaceBook, Twitter or Instagram accounts. The First Base team is ready and eager to help.

Free online courses!

Furloughed, working part time, between jobs, working at home?  There is no better time than NOW to up skill.

South Gloucester and Stroud College have a range of free on line courses that can lead to a new qualification.

Online learning allows you to gain recognised qualifications at a pace and location that suits you. The flexibility of online study means it has never been easier to gain a qualification whilst having accessible study resources and a qualified teacher on hand to support you every step of the way.

Enrol online today and receive:

Find out more about the SGS free on line courses here.

Keep in touch with the team at First Base if you want help with your future career plans. Call, email or social media!