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Set Your Team Up for a Successful New Year

As we enter a new year, it’s key to ensure that your team are clear on business expectations and how their performance will tie into company objectives. This is a great opportunity to reassess priorities for the year and make any necessary adjustments to your team’s focus over the coming months.

Whether you’re looking to further expand your team or develop your employees for internal progression, it’s important to have a clear plan of action.

Setting specific, measurable, achievable, relevant, and time-bound (SMART) goals will help you stay on track. Setting SMART goals is a proven strategy to achieve success. By making your goals specific, measurable, achievable, relevant, and time-bound, you can help yourself and your team stay on track. Specific goals give you a clear target to aim for, while measurable goals allow you to track your progress. Achievable goals ensure that your targets are realistic and attainable, while relevant goals keep you focused on what truly matters. Time-bound goals create a sense of urgency, helping you to stay motivated and committed to achieving your objectives. By setting SMART goals, you can increase your chances of success and ensure that you and your team are working towards a shared vision.

Investing in professional development opportunities for yourself and your team can go a long way in ensuring that you all have the necessary skills and knowledge to be successful in your respective roles. This can involve attending relevant seminars, workshops, or training sessions, or even pursuing additional education or certification. By doing so, you can stay up to date with the latest industry trends, learn new techniques and strategies, and develop your leadership and collaboration skills.

Additionally, investing in your team’s professional development can foster a sense of loyalty and commitment, as well as promote a culture of continuous learning and improvement. Ultimately, by prioritizing professional development, you can position yourself and your team for long-term success and growth.

Remember, Planning and investing in your team can have a significant impact on your business’s long-term success and employee fulfilment. By dedicating time and resources to training, professional development, and team-building activities, you can foster a positive work environment and improve overall performance. When employees feel supported and valued, they are more likely to remain loyal to the company and strive for excellence in their roles. This can lead to increased productivity, higher quality work, and ultimately, greater success for the organisation as a whole.

As a leader, it is crucial to recognise the importance of investing in your team and to make it a priority in your business strategy. By doing so, you can create a culture of growth and achievement that benefits both your employees and your bottom line.

Unlocking Success: The Power of “Togetherness” at First Base 🚀

Are you curious about the key ingredients that make our team truly successful? 🤔 Look no further, because today, we’re diving deep into the art of teamwork and collaboration. 🤝

In the fast-paced world of recruitment, success isn’t just about individual talent; it’s about harnessing the collective power of our team. Here are some insights into what helps us to thrive :

1 Shared Goals and Vision: We share a common vision and set clear, achievable goals. When everyone is aligned and understands their role in the bigger picture, the magic truly happens

2 Effective Communication: Communication is the lifeblood of our team. Transparent, open, and honest communication helps in avoiding misunderstandings, fostering trust, and ensuring everyone is on the same page

3 Collaborative Mindset: Our team members actively support each other through mutual respect and trust. When one wins, the team wins

4 Celebrating Wins and Learning from Losses: We recognise and celebrate achievements, no matter how small. And when things don’t go as planned, we view them as learning opportunities rather than failures

5 Flexibility and Adaptability: The recruitment landscape can be unpredictable as we’re dealing with human beings. We pivot and adapt to changing circumstances swiftly

6 Empowerment: Our team are given autonomy to make decisions and take ownership of their work. Empowered team members are more motivated and creative problem solvers

7 Safeguarding: We do not tolerate poor behaviour. We take action as soon as we become aware of toxicity in the business and protect our team ferociously.

8 Diversity and Inclusion: A diverse team brings a wide range of perspectives and experiences to the table. Embracing diversity, leads to innovative solutions and better customer relationships

To us, team doesn’t mean just working side by side, knowing that our peers have our back. It means working collaboratively towards a shared goal, leveraging each team member’s strengths, and supporting each other through the ups and downs

Together, we can achieve remarkable results that surpass what any one of us could accomplish alone. We harness the power of teamwork and unlock the true potential of our sales team! 💪💼📈

#Success #Teamwork #Collaboration #Teamwork

How does your sales team embrace teamwork and collaboration? Share your thoughts and experiences in the comments below! 👇

What are the benefits of using our Industry Expertise?

At Team First Base, one of our core values is that of Industry Expertise, but what does that mean for the people we work with?

We took a deep dive into what our industry expertise means to our clients across each of the sectors we offer.

1. We have well-established networks and access to a specialised talent pool within our respective industries.
2. We have connections with passive candidates who may not be actively searching for new opportunities but possess the skills and experience sought by organisations. This access allows us to source highly qualified candidates that may not be readily available through traditional channels.  
3. We can streamline the hiring process and save valuable time for organisations. Having a clear understanding of the required skill sets and qualifications enables us to efficiently screen and shortlist candidates. The industry knowledge we have gained from over 25 years in business, also helps in conducting targeted searches, reducing the time spent on sourcing and screening unqualified candidates.
4. We stay up-to-date with market trends, including changes in talent supply and demand, emerging skill sets, and remuneration benchmarks. We provide organisations with valuable insights into the current landscape, helping them make informed decisions regarding talent acquisition strategies, salary offers, and competitive positioning.
5. The team at First Base possess specialised knowledge and expertise in their respective fields. They are familiar with industry-specific recruitment best practices, including sourcing strategies, candidate assessment methods, and interview techniques. Leveraging this niche expertise, we can guide organisations in optimising their recruitment processes and ensuring a higher quality of candidate selection.
6. We can enhance your business branding and reputation. By working with us in partnership, we’ll support you in attracting top talent and building a positive experience. This can result in higher candidate engagement, increased employee retention, and improved perception among industry peers.
7. While there is a cost associated with engaging us, leveraging our industry expertise can result in cost savings in the long run. Efficient and effective candidate selection reduces the risk of hiring mistakes and turnover, which can be costly. 

In summary, we offer the advantages of deep industry knowledge, access to specialised talent pools, efficiency and time savings, market insights, niche expertise and best practices, enhanced employer branding, and potential cost savings. These benefits can contribute to successful and targeted hiring, resulting in better-quality candidates and improved organisational outcomes.

If you would like to discuss how we can help, don’t hesitate to contact us on 01453 755330, info@first-base.co.uk or click here.  Anything you discuss with us is completely confidential and there is no obligation to use our services.

How do I find more time to interview candidates?

We’re seeing more and more businesses report that they just don’t have the time to interview whilst they juggle the myriad of demands of running the organisation.

There’s so much going on that they lose sight of the importance of bringing on the right team to support the plans put together for 2023 and find themselves firefighting (doing the work of three people whilst they try to keep all the balls in the air).

It’s important to remember that an engaged and empowered workforce is critical in achieving growth AND adding to that team successfully, is just as key.

Candidates continue to be in short supply and are moving fast hence it’s so important to have a robust network of people that you can call on when business needs dictate it.

If you don’t have time to interview potential candidates there are a few things you can do: 

1. Consider using pre-interview assessments to help you quickly identify the most qualified candidates. These can be a great way to quickly highlight candidates with the right skills and experience, without having to spend as much time interviewing.
2. Ask current employees or industry contacts if they know of anyone who would be a good fit for the role. Personal referrals can be a great way to quickly identify qualified candidates.
3. Conduct virtual* interviews using video conferencing software. This allows you to interview candidates remotely, without having to meet in person. 
4. Consider hiring a candidate on a trial period or as a temp to start**, to determine if they are a good fit for the role and the company culture. This can be a good way to get to know the candidate without needing to conduct a long interview process.
5. Outsource the interview process to a consultant, HR professional, or a member of your team who is not involved in the day-to-day operations of the company. This would allow you to focus on your business while someone else conducts the interview process on your behalf.
6. A recruitment agency can handle the entire recruitment process*** for you, including advertising the job, screening cv’s, conducting interviews, and providing a shortlist of qualified candidates.

* Remember that virtual interviews should not replace the face-to-face interview, but act as a first step in identifying those you’d like to meet.  Meeting people, and allowing them to see and feel the culture of your business, is key.

**In today’s market, we are seeing a heightened need for stability hence a temp-to-perm arrangement or a permanent role from the get-go is far more attractive to job seekers

***A good recruitment agency will look after your reputation in the marketplace whilst you’re able to concentrate on all the other aspects of your job role. Look for great communication and a commitment to understanding the business. Invest in building a strong relationship in order to get the best out of your recruitment partner.

5 Tips to Improve Your Recruitment Process

You’ve come to the conclusion that you need to review your recruitment process. You’re engaging candidates but they don’t go the full distance – some drop out prior to the interview whilst others interview but don’t accept the job you’re offering.

5. It doesn’t stop there

Communication & Well-Being for Furloughed staff

This time last year I certainly did not envisage 2020 playing out the way it did for thousands of companies and for many, the full extent of the pandemic came as a complete (and prolonged) shock. Our first concern was, of course, the spread of the virus and looking after our people’s health. For many of us, this has now settled down as we know our teams are safe, staying inside and are successfully adapting to remote working life. Now that we are in 2021, our understanding of the virus has somewhat changed and the vaccine provides hope that we will return to some form of normality.

Most organisations we have spoken have had to make decisions over the last year which they could not have foreseen. Many have utilised this time to review their forecasts, look at streamlining where possible and putting plans in place to grow, as we begin to return to some form of normality.

Over the next couple of weeks, I will be posting some helpful tips to continue to help you through this challenging time.

Communication & Well-Being for Furloughed staff

To help business through the pandemic the Government created the Coronavirus Job Retention Scheme which allows employers to Furlough their staff in return for 80% of peoples wages*, up to a maximum of £2,500 and was further extended until the end of April 2021.

If you currently have staff on Furlough, one of the best ways to retain your employees is to continue to communicate and check in on them from a well bring perspective. Check-in and remind them that you are available for support and advice if they ever require it. You could provide them with well-being tips such as healthy eating, exercising regularly and the importance of keeping in touch with friends and family. You could also direct employees to external sources of support such as Charity Mind, the Mental Health UK Website Headspace and Future Learn. 

We also have some great blogs on our website that may help around identifying and managing stress.

Communicating with your staff during Furlough will help you identify any issues that they may be facing and help them through this difficult time. A good communication strategy will also minimise the risk of losing members of your team due to any perceived lack of engagement.  Surprisingly, we have continued to see a high degree of movement in the market as people continue to look for alternative employment.

David Thomason, Hospitality Business Manager

*Now excluding NI and AE contributions.

How to Stop Candidates Dropping out of the Hiring Process

Have you ever had someone back out of a job offer? 

Often, you may not discover that your new recruit has dropped out of the hiring process until a couple of weeks before their start date or worse, on their first day, when they just don’t turn up! This can cause all sorts of issues including the time and resources spent on the interview process, discussions with teams surrounding a plan for onboarding and the purchase of tech or a vehicle.

Most candidates will have a notice period and therefore may have a gap of a month or more, between accepting a job offer and their first day in the role. For more senior roles, a realistic notice period could be up to three months.

Keeping in touch with your new recruit is key to ensuing your candidate doesn’t drop out of the recruitment process. Regular communication between making an offer and their start date is often overlooked, but this key strategy can prevent any disappointing news in the future and beginning the process again. We call this maintaining the motivation to move – this can quickly diminish if comms are stopped altogether.

A lot can happen in a month. Think about how quickly things moved in 2020! 

People change their minds and sometimes they are just too nervous to let you know. As a recruitment agency we are now finding an increasing trend in candidates declining offers, that they had previously accepted. Applicants may be at risk of redundancy and therefore panicking about both their financial situation. This is resulting in job seekers making quick decisions to accept an offer that may not actually be the right fit for them. An increasing number are being counter offered by their current employer as a result of changes happening fast, or backing out of a role if they accept a better offer.

Working with a good recruitment agency can help prevent candidates dropping out between the offer and start date as, ultimately, good recruiters want to find you the right candidate from the get go – they don’t want to be looking for a replacement a few weeks down the line. 

Your recruiter will qualify applicants in a series of communications over time.  I recently had an experience where, having spoken to a candidate several times, alarm bells started to ring.  I’ve been doing this a long time and my gut instinct is spot on. I spoke to my client to raise my concerns and together, we decided on a course of action which included agreeing on a timescale and keeping other candidates close by should we need them. As it turned out the candidate, as predicted, dropped out and took another job role where, perhaps, no such diligence was applied. We dodged a bullet.

By maintaining contact you really can ascertain any problems early on and protect your business from being on the back foot.

I suggest keeping in touch at least once a week; this could be a courtesy email to check they have received their contract and see if they have any questions, or a video call to explain what their first day will be like. Let’s face it, their first day probably isn’t going to be the same as it would have been this time last year and this will open up a conversation to cover off any concerns or questions. If you don’t receive a response don’t worry initially, however, make sure you follow up and have a plan B just in case. 

Once your job offer is accepted don’t just sit back and wait. From my experience, communication with your new recruit, right up to their first day is hugely important.

Lilly Chappell, recruiting into the office environment at all levels.

Adapting to the recruitment processes of 2020

The world has changed in 2020 and there has been a big impact on when, how and if employers recruit.  On the upside, many employers are recruiting and some sectors and businesses are thriving, on the downside, some industries have been hit so hard they may take years to recover.  The world of work is changing and there is no going back to the old normal.

Employers are having to adapt and change, to innovate and find new markets just to survive. They need good candidates who understand that they too need to respond to today’s reality.

Our recent experience of recruiting for clients and for a new role here at First Base has highlighted the simple truth that many people who say they are looking for work are not demonstrating to potential employers that they are the best people for the job.  Just like employers are having to learn fast how to adapt, job seekers are going to have to learn fast too. We are way past the time when you can simply send out dozens of CVs and expect a reply, let alone an interview, face to face or Zoom.

Over the coming weeks, the First Base team will be sharing a series of blogs to help you to prepare for your job search, how to stand out, what you can do when between jobs, how to interview and how to stay positive.

If you have any questions or need help to find a job now or in the near future, contact us on 01453 755330 or get in touch through our FaceBook, Twitter or Instagram accounts. The First Base team is ready and eager to help.

Making those on line meetings effective!

New ways of working are being forced on many of us, but they can lead to a more motivated and inspired team and a better business.

No matter what industry you’re in, or the size of your business, leading effective meetings is often a difficult tasks in the best of times.  Survey after survey report that most people think meetings are a waste of time.  The challenge is even more significant for virtual meetings, and people know it.  So much that it often leads to the all-too-common question: “Do we really need to meet?”

Organisations that benefit from on line meetings say that they can inspire spontaneous creativity and bring the best ideas to life.  Many global companies do this amazingly well across different countries, diverse cultures and with language differences.  It should be a piece of cake for most of us managing smaller businesses and teams.

Remote working might have been forced on your business and it might be a new way of working, but there are millions around the world who have worked this way for many years.  The advice for managers new to running meeting remotely is:

Proper advance planning
Whether you’re meeting virtually or in person, take the opportunity to set expectations for the meeting in advance and lay out details and logistics.  Who will lead it?  What is the end goal?  Share ‘broadcast’ information and general updates in advance so that you can get straight to the crux of what the meeting is about.

Build ritual and ice breakers into meetings.
One of my best managers always started her weekly team meeting with everyone sharing a personal or professional failure or success story and what they learned.  It helped to build comfort with what is working, openness and taking risks.  When you have the team in the right frame of mind, they are more likely to come up with innovative ideas.

A video conferencing first approach.
Voice only conference calls limit the level of collaboration and team dynamics.  Not being able to read people’s body language makes it more likely for misunderstandings to arise, which can throw an entire meeting off and impact the success of the meeting.  With video, attendees can interpret the facial expressions and social cues, which allows everyone to “read the room” and react accordingly.  By bringing these other interpersonal interactions to a virtual meeting, you can inspire the type of productivity that should happen with everyone in the same room.

Video may seem awkward at first, but as with any new process, you soon adapt and then wonder how you ever got anything done without it.  You’ll also discover that video can be a great way to bring your team together, such as an impromptu online get together for coffee and a chat or to celebrate a success story.

Making meetings interactive and keeping everyone engaged.
It’s easy to let distractions take attention away from what’s happening on a video conference call.   You have to avoid team members doing other work that interferes with their full participation.  A great way to avoid distractions is to make the meeting more interactive.  For instance, working with a live shared document allows everyone to contribute in real time.  You can also have participants take turns presenting to the group with screen sharing to maintain engagement. By introducing interactive components to a meeting, you encourage a more fruitful conversation while keeping attendees’ attention.

Actively encourage every team ember to participate.
My personal experience is that people enjoy meetings when they have a role in the discussion and can participate. When meeting virtually, it can be more difficult for everyone to speak up, leading to people feeling left out and increasing the temptation to check out, mentally if not physically.  One way to make a meeting more effective is to ask participants directly for input.  This practice helps everyone feel engaged in the discussion and avoids any one person sucking the energy out of the (virtual) room, which is especially important if the goal of the meeting is to generate ideas.

Share success.
Because virtual meetings don’t have the same level of visibility as face-to-face meetings, be sure to share back the productive conversations and ideas that occurred during the meeting.  This can come in the form of a meeting recap, next steps, or even giving a shout out to a team member where you recognise outstanding contributions to the meeting.

It takes some time and effort, but when you revamp your practices, you can create an environment where great idea come to life, collaboration and creativity is increased and your team actually look forward to their virtual meetings.

The First Base team are here with support, help and advice – call us, email us, tweet us!

Sticks and Stones – Mental Health and the Power of Words

The sad story that hit the headlines regarding Caroline Flack once again put mental health in the spotlight as more celebrities, sports people and business leaders open up about their own challenges.  Mental health issues of course don’t just affect those people we read about in the news.  They often affect the people you employ, the person sitting next to you, your boss, suppliers, customers, friends and family.

You don’t need to be an expert to help

Most of us are not experts at dealing with issues around mental health.  Awareness and enough knowledge to signpost where expert support can be found are useful, but one area we can all help with is how we communicate with other people.  Specifically, the words we speak and the words we write.

“Sticks and stones may break my bones but words…can change someone’s direction for an hour, a day or a lifetime”   –  David Tovey

Words cannot change reality, but they can change how people perceive reality.  Words create filters through which people view the world around them.  They are singularly the most powerful force available to humanity.  We can choose to use the powerful force of words constructively with words of encouragement, or destructively using words that hurt or cause despair.  Words have energy and power with the ability to help, to heal, to hinder, to hurt, to harm, to humiliate and to humble.

Words can change how people behave.  They become a self-fulfilling prophecy.  Convince someone that they can’t do something and they won’t try.  Convince them that they have the ability to succeed and they will give it their best shot.  Convince them that they are worthy human beings and they thrive, convince them they are worthless and they can spiral into a terminal decline.

Consequences 

We all have a choice about the words we use.  Everyone, but particularly those in authority, should think through the potential consequences of the words they are about to use.  We know of course that there is a body of people out there who delight in using words destructively, they intend to hurt and to humiliate.  They don’t care or think about the consequences of what they might describe as ‘just words’.  Some people feel compelled to give voice to any passing feeling, thought or impression they have.  They randomly dump the contents of their mind without regard to the significance of what they are saying.

Though it might not seem like it with all the negativity we hear that surrounds the use (misuse?) of social media, most people don’t actually intend to do harm. Never-the-less, thoughtless use of words can have the same effect.  When we speak we should speak with mindfulness, in ways that inspire and builds not that hurt or destroy.

As my grandma used to say “if you can’t say something nice, don’t say anything”.

Be kind!

 “Be kind to all and speak words that are beacons of inspiration, enthusiasm and encouragement”

Kindness isn’t a soft business strategy, it is intelligent, mature, moral and improves business performance.  It is not about avoiding critical feedback, difficult conversations or pointing out where improvement is needed, it’s about the best and most effective way to communicate.  It’s not only our words that matter, the tone which we use has a huge impact.  There are certain rules that should guide all our communications with others.

Always speak the truth, avoid exaggerations, be consistent in what you are saying, don’t use double standards in addressing people, don’t use your words to manipulate others, and most importantly do not use words to insult or belittle anyone.

 THINK!

I did some voluntary work providing presentation skills at school for students with learning difficulties a couple of years ago.  On the wall in the room we use there was a hand written A1 size poster produced by the students. It had a simple yet really effective message.

Before You Speak

T   – is it true?

H –  is it helpful?

I  –   is it inspiring?

N –   is it necessary?

K –   is it kind?

THINK before we speak and we can make where we work (and the rest of the world) a little better for everybody – including those challenged by mental health issues.

Contact Tricia Hay on 01453 755330 or tricia.hay@first-base.co.uk if you would like to learn more about how the First Base team could help you or your organisations with any of the issues raised by this article.