Operations Manager 6838

Operations Manager 6838

Location: Stonehouse

Hours: Monday – Friday (08:30 – 17:00)

Contract: Permanent

Salary: Circa £35,000 per annum

Key Responsibilities:

• Team Leadership: Motivate, train, and supervise administrative staff to achieve high performance.
• Operational Management: Oversee order processing, customer service, and adherence to internal procedures.
• Process Support: Maintain CRM/ERP systems, manage quotations, and coordinate order progression from enquiry to delivery.
• Reporting: Prepare and analyse performance, opportunity, and forecast reports for Directors.
• Customer Relationship Management: Act as the main point of contact for client concerns or complex enquiries.
• Process Enhancement: Identify and implement improvements to administration systems to boost efficiency and productivity.

Key Skills:

• Proven management experience (2+ years) in a fast-paced administrative or customer service environment.
• High proficiency in Microsoft Office, particularly Excel, and experience with CRM/ERP software.
• Strong verbal and written communication skills for client engagement and team leadership.
• Excellent organisational skills with the ability to prioritise under pressure.
• Analytical mindset with strong problem-solving and critical thinking abilities.
• Proactive, flexible, and resourceful approach.
• Strong commercial awareness.
• Negotiation and conflict resolution skills.
• Ability to motivate and inspire others.
• Relevant experience is prioritised over formal education, though a background in business management is beneficial.

Benefits

• Opportunity to lead and develop a high-performing customer service team.
• Play a key role in driving operational efficiency and client satisfaction.
• Join a progressive, values-driven organisation.

To be considered for this role, please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330.

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.