Customer Service Administrator 6775

Customer Service Administrator 

Location: Gloucester (Office Based) 
Hours: Full Time | Permanent 
Salary: £26,500 per annum 

Our client is seeking a Customer Service Administrator to join a busy customer service team within a fast-paced office environment. This role involves handling a high volume of inbound calls, processing orders, resolving customer queries, and ensuring a consistently high level of service. 

Key Responsibilities of a Customer Service Administrator:

• Handle a high volume of inbound customer calls. 

• Process orders via phone and email. 

• Resolve customer enquiries and issues promptly. 

• Complete and maintain accurate customer records. 

• Manage back orders, shortages, and transport queries. 

• Liaise with internal departments to resolve issues. 

• Maintain high productivity and service standards. 

• Support additional administrative tasks as required. 

Key Skills of a Customer Service Administrator:

• Minimum 1 year’s experience in a call centre or customer service role. 

• Excellent verbal communication skills. 

• Calm and professional telephone manner. 

• Strong organisational and time-management skills. 

• Ability to work effectively in a busy environment. 

• Confident using computer systems and databases. 

• Quick to learn new software and processes. 

• Strong attention to detail and accuracy. 

• Customer-focused with relationship-building skills. 

• Proactive and able to work independently or within a team. 

To be considered for this role, please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330. 

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.