Customer Service Advisor – 6449

Customer Service Advisor

Job Description  

Our client is seeking a Customer Service Advisor to join their Scheduling team. In this role, you'll collaborate closely with the Team Lead and Scheduling Manager to ensure that service appointments are scheduled efficiently. If you have relevant experience, this could be the perfect opportunity for you! 

Key Responsibilities of a Customer Service Advisor

• Schedule service visits for technicians, ensuring efficient allocation of resources. 
• Confirm appointments and handle customer enquiries in a friendly and professional manner. 
• Manage scheduling conflicts and make adjustments as needed to keep operations running smoothly. 
• Work closely with other departments to align schedules with business needs. 
• Maintain accurate records using scheduling software and provide updates as needed. 
• Monitor technician availability and performance to ensure service deadlines are met. 

Key Skills of a Customer Service Advisor 

• Proven experience in a scheduling or customer service role in an office environment.  
• Strong knowledge of UK geography to effectively manage technician routes. 
• Team player with great communication and people skills. 
• Highly organised with strong time-management skills. 
• Proficient with scheduling software and MS Office; quick to learn new systems. 
• Able to handle pressure and adapt to changing priorities in a fast-paced environment. 
• Experience in the industry is a plus, but not essential. 

To be considered for this role, please email your CV to katie.tyrrell@first-base.co.uk or call Katie on 01453 755330. 

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.