Service Centre Lead 6204

Service Centre Lead
Location: Gloucester

Hours: Full-Time
Salary: up to £45,000, based on experience

Role Overview:
We are seeking an experienced and motivated Service Centre Lead to oversee workshop operations and a team of service and repair fitters. This role focuses on delivering high-quality results efficiently and safely while maintaining a strong emphasis on leadership and operational excellence.

Key Responsibilities:

• Lead monthly forecasting and workshop coordination to ensure operational priorities are achieved.
• Supervise and inspire service and repair teams, including conducting performance reviews and arranging training.
• Oversee service and repair activities to maintain discipline, quality, and safety standards.
• Provide hands-on mechanical build and repair support during busy periods.
• Monitor capacity, performance, and challenges, ensuring timely problem resolution and escalation.
• Maintain effective communication with internal teams and external stakeholders to provide updates on progress or challenges.
• Contribute to achieving business targets and supporting senior management strategies.
• Manage customer updates, order processing (using Efacs), and third-party procurement.

What You’ll Bring:

• Proven experience in mechanical repair/service, ideally with knowledge of valves and pressure testing equipment.
• Strong leadership and motivational skills to inspire and develop team capabilities.
• Proficiency in Microsoft Office and CRM systems; familiarity with Lean principles is an advantage.
• Excellent organisational, interpersonal, and communication skills.
• Ability to manage workloads effectively under pressure and meet deadlines.

What's on Offer:

• Competitive salary based on experience.
• A generous pension scheme (7% company/5% employee contributions).
• 25 days of annual leave plus bank holidays.
• Life Assurance at 3x salary.
• Peer-to-peer recognition programmes.
• Early Friday finishes and Christmas shutdowns.

How to Apply:
To be considered for this exciting role, please email your CV to andrew.penrith@first-base.co.uk or call Andrew on 01453 755330.

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