How to prepare questions for a competency based interview

Interviews are crucial in selecting the right candidate for any job, and the STAR method (Situation, Task, Action, Result) has proven to be effective in evaluating candidates’ competencies. This blog will guide you through the process of composing interview questions based on the STAR method to ensure you extract valuable insights from your candidates*

*This method of questioning allows those without work-related experience to  shine, by highlighting how they have approached situations in differing circumstances.

Understanding the STAR Method

The STAR method helps candidates structure their responses by focusing on:

• Situation: The context within which they performed a task or faced a challenge
• Task: The specific responsibility they had in that situation
• Action: The steps they took to address the task or challenge
• Result: The outcome of their actions, including what they accomplished and what they learned

Composing STAR-Based Interview Questions

Identify Core Competencies

Start by pinpointing the key skills and behaviours necessary for the role. These might include problem-solving, teamwork, leadership, communication, adaptability, and others relevant to the position.

Frame Your Questions

Structure your questions to elicit responses that cover the STAR components. For example, if you want to assess problem-solving skills, you might ask:

“Can you describe a time when you faced a significant problem at work? What was the situation, and how did you handle it?”

Encourage Detailed Responses

Ensure your questions prompt candidates to provide detailed, specific answers. General or vague questions might not yield the depth of information you need. Instead of asking, “Do you work well in a team?” try: “Tell me about a time when you had to collaborate with others on a project. What was your role, and what was the outcome?”

Probe for Depth

Follow up on initial responses to dig deeper into the candidate’s thought process and actions. If a candidate mentions a successful project, you might ask: “What specific actions did you take to ensure the project was successful? What challenges did you encounter, and how did you overcome them?”

Example STAR-Based Questions

To help you get started, here are some examples of STAR-based interview questions for different competencies:

Problem-Solving

“Describe a situation where you had to solve a complex problem. What steps did you take to resolve it, and what was the result?”

Leadership

“Tell me about a time when you led a team through a challenging project. What was your approach, and how did you ensure a successful outcome?”

Communication

“Can you give an example of a time when you had to explain a difficult concept to a non-expert? How did you approach it, and what was the result?”

Adaptability

“Describe a situation where you had to adapt to a significant change at work. What actions did you take, and what was the outcome?”

How to plan for a successful competency-based interview

Prepare Thoroughly

Review the job description and align your questions with the role’s requirements. Tailoring your questions to the specific context of the job will yield more relevant insights.

Create a Comfortable Environment

Encourage candidates to share detailed stories by creating a supportive and open interview atmosphere. This can help reduce anxiety and lead to more genuine responses.

Take Notes

Document the key points of each candidate’s responses, focusing on the Situation, Task, Action, and Result. This will help you compare candidates effectively after the interviews.

Evaluate Consistently

Consider use a standardised evaluation form to assess each candidate’s responses. This ensures fairness and consistency in your hiring process.

The STAR method is a powerful tool for extracting meaningful information from candidates, allowing you to assess their suitability for the role comprehensively. By composing well-structured, competency-based questions and encouraging detailed responses, you can make more informed hiring decisions. Remember to prepare thoroughly, create a comfortable interview environment, and evaluate consistently to get the most out of your STAR-based interviews.

If you’d like further information on preparing for an interview please son’t hesitate to contact us on 01453 755330.