I love working in the recruitment business. We all like positive feedback and during a recent review with the CEO of a client we have been working with since 2008, it was encouraging to be praised for providing a great service over the past 20 years.

As we shared memories of those years it made me proud to realise that the team at First Base had provided staff for over 80% of the functions within their organisation. It turned out we had provided permanent, temporary staff and maternity leave cover for functions including:

Customer Service
Secretarial / PA
Business Development
Facilities Management

We worked out that First Base have recruited for 16 different departments, each with their own department head who we have got to know really well, getting to understand the way they operate their policies and culture.

Keeping in touch

Keeping in touch with our clients, whatever the size of their organisation, is key to us being able to respond effectively and swiftly. Having worked with this particular client for so long we know them and the staff that we have introduced really well.

Working together on career events, graduate recruitment and at awards events has helped us to really understand the business ad become what the CEO described as a ‘valuable business partner’.

Maintaining a good relationship and contact with temporary staff, for instance, means that when there has been an urgent requirement we can often respond immediately with individuals who have worked for our client before. This means that they fit in with the team right way and become productive from day one.

Other services

 As well as keeping the client up to date with employment regulations, pay rates, industrial relations and HR issues, our relationship has meant that we have been able to help during growth times and in tougher time when sadly satellite operations had to be closed. In depth knowledge of the organisation and the individuals involved meant that we were able to put our consultants on site and help with the redundancy programme by finding jobs for those people leaving the organisation.

Let me know if we can help you with any of your recruitment challenges – I’d love to speak with you!

Tricia Hay – MD First Base.