First Base Employment Limited

Service Planning Coordinator (Maternity Cover Contract)


Location: Cirencester

Salary: £23,500 per annum pro rata

Hours: 8.30am until 5pm Monday to Friday 

This is a maternity cover contract starting mid to end January. 


Key Responsibilities:

  • To act as the interface between the Department, the customer and the Project Engineering Department.

  • To allocate and organise the workload for all Field Service Engineers in the UK and on occasion overseas

  • Ensure that all maintenances that the Company is contracted to do are carried out in time.  

  • Liaise with the customers to ensure that the engineers can work effectively at the agreed times.

  • Log all contacts with customers and engineers.

  • Refer detailed queries to the Technical Support Engineer.

  • Receive requests from customers requiring service either by telephone, fax or email. 

  • Note the scheduled dates of planned maintenance visits from orders.

  • Book the maintenance with the customers, which are overdue or due in the next month.

  • Schedule the work of the Customer Service Engineers at least six weeks in advance.

  • Maintain the information on the database.

  • Manage customer E-Permit systems to ensure that the required permits are in place in accordance with the customers’ requirements.


Key Skills: 

  • Previous experience in a similar administration role

  • Excellent organisational skills with the ability to prioritise a busy workload

  • Fantastic attention to detail 

  • Great communication skills, both written and verbal

  • Team player

  • Excellent IT skills including MS office packages 


If you would like to be considered for this position please email your CV to or call Lilly on 01453 755330.

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details do not match the needs of our client on this vacancy.

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations. 

*As a temporary worker with First Base Employment you’ll become a valued member of our team. You’ll gain access to your own personal Engagement App from the first day you get paid, packed full of money saving offers and 24/7 health, support and advice.

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