Service Administration Supervisor 5454

Service Administration Supervisor 

Hours: Full time Monday to Friday – 37.5 hours per week with flexible start and finish times 

Location: Cirencester 

Salary: Circa £30,000 per annum  

This is a temporary on-going position 
  

Key Responsibilities:  

• Ensuring the administration team delivers a level of Customer Service that exceeds customer expectations.   

• Constantly review and, if possible, improve service delivery. 

• To improve the internal and external communication skills of the Service Department. 

• Responsibility for the day-to-day running and administration of the Service Administration team. 

• Oversee the day-to-day operation of the department’s Service Management System software. 

• Day to day operational control of the Field Service team, reporting any personnel issues to the Service Manager. 

• Report all operational and customer related issues to the Service Manager. 

• Attempt, in the first instance, to resolve any operational and customer related administration issues in a timely manner before escalating to the Service Manager. 

• Monitor and, where necessary, improve the two-way flow of Service information between our customers and the whole Service team including, Field Service Engineers, Service Administrators, and sub-contractors. 

• Provide first line support whenever possible and, where appropriate, assigning more detailed queries to relevant team member or to the Service Manager. 

• Monitor departmental issues and work with the Service Manager to ensure they are resolved in a timely manner.  

• Take an active interest in all operational activities. 

• Ensuring that all key departmental operational and administrative functions are delivered efficiently and accurately.  

• Work with the Service Manager and Technical Support Engineer to set and maintain KPI’s for the service department and to oversee the warehouse. 

• Assist the Service Manager and/or Technical Support Engineer to project manage service projects and large repairs. 

• Manage Engineer training and training records. 

• Oversee the department Aftersales Administrator  

Key Skills: 

• Previous experience in a supervisory role. 

• Experience improving and streamlining processes. 

• Ability to prioritise a busy workload. 

• Excellent written and verbal communication skills. 

• Fantastic organisational skills. 

If you would like to be considered for this position please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330. 

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations.  

*As a temporary worker with First Base Employment you’ll become a valued member of our team. You’ll gain access to your own personal Engagement App from the first day you get paid, packed full of money saving offers and 24/7 health, support and advice. 

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*Why not check all our latest vacancies here https://first-base.co.uk/current-jobs