First Base Employment Limited

Senior Account Manager 


Location: Mitcheldean, Gloucestershire

Salary: Up to £24,000

Hours: 9am – 5pm


Key Responsibilities:

  • Manage the Account Management inbox and respond to customer queries.
  • Ensure a smooth & successful handover from Sales for new customers onboarding.
  • Deliver new customer introduction, build rapport and educate customers in the business. 
  • Continue to deliver training and education until confident the customer is self sufficient in operating effectively within Contractual requirements.
  • Proactively manage Customers to ensure risk is kept to a minimum.
  • Become customers trusted advisor and identify future opportunities to add value to accounts, increase spend & ensure retention.
  • Adhere to all procedures and process's .
  • Agree objectives and a personal development plan with manager.
  • Take on additional duties as and when required.


Key Skills:

  • Relationship building and management.
  • High Customer Service Skills.
  • Ability to communicate well with own team and throughout organisation.
  • Takes ownership of resolving issues.
  • Works well under pressure and tight deadlines.
  • Accuracy and attention to detail.
  • Drive and tenacity to deliver excellent standards and customer service.


If you would like to be considered for this position please email your CV to or call Zoey on 01453 755330.

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details do not match the needs of our client on this vacancy.

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations. 

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