Office Administrator (Customer Service Team)

Job Title: Customer Service Administrator
Location: Tewkesbury
Hours: Monday to Friday with alternate Saturdays | 40 hours per week | 08:30 – 17:00
Salary: £26,251.68

Key Responsibilities:

• Customer Order Processing: Accurately process customer orders received via phone, email, and fax, ensuring timely and efficient delivery.
• Customer Support & Issue Resolution: Handle delivery enquiries, resolve issues promptly, and follow up to ensure customer satisfaction.
• Reception & Telephone Duties: Provide a professional and friendly frontline service, handling calls and greeting visitors with a helpful, positive attitude.
• Team Collaboration: Liaise with stock control, support invoice distribution, and contribute to the smooth day-to-day operations.

Key Skills & Experience:

• Customer Service Experience: Previous experience in a customer-focused environment, with a proactive and helpful approach.
• Strong Communication: Confident verbal and written communication skills to manage enquiries and liaise effectively with internal teams.
• Organised & Detail-Oriented: Able to manage multiple tasks and maintain accuracy under pressure.
• Adaptable & Positive: A flexible, can-do attitude, comfortable adapting to new processes and team needs.

Additional Information:

• When a Saturday is worked, a day off during the week will be provided. Saturday shifts typically finish around 14:30.
• This role is part of a wider, supportive team environment, with values built around service, quality, and continuous improvement.

Application Details:

To apply for this role, please submit your CV and a brief covering note outlining your relevant experience. For further information, contact Zee Powell at First Base Employment on 01453 755330 or email zee.powell@first-base.co.uk.
 

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.