First Base Employment Limited

Mortgage Administrator 


Location: Gloucester

Salary: £20,000 – £23,000 per annum depending on experience

Hours: Full time Monday to Friday


Key Responsibilities:

  • Set up electronic mortgage files

  • Conduct welcome calls to the clients

  • Provide any requested documents to lenders

  • Liaise with other departments including the Insurance Team

  • Maintaining ongoing and appropriate contact with mortgage lenders, solicitors and clients, recording all communications

  • Using standardised templates to draft letters to clients and raise invoices to any relevant parties

  • Taking telephone calls as and when required

  • Photocopying, faxing, document scanning and electronic filing of client documentation

  • Booking appointments for the mortgage advisors on an ad hoc basis

  • Following successful completion, closing down the electronic mortgage file


Key Skills:

  • Good computer skills and an ability to learn a bespoke computer package

  • Strong communication and customer service skills

  • Excellent organisational skills

  • A confident and professional telephone manner

  • The ability to work as part of a team

  • Ability to use own initiative and plan their work

  • Ability to be flexible when dealing with competing priorities

  • High levels of attention to detail

  • Confidence in delivering information to clients and in communications with other departments

  • Ability to work in line with a business process

  • Ability to work under pressure

  • Previous administrative experience within the financial services, estate agency or conveyancing industry is desirable


If this position is of interest to you please send your CV to 

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details just do not match the needs of our client on this vacancy.

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