First Base Employment Limited

Collections Assistant


Location: Stroud

Salary: £19,000 per annum

Hours 36.5 hours per week – 

Week 1 – 8.30am – 5pm mon to Thursday 830 – 4pm Friday's
Week 2 – 10.30am – 7pm mon to Thurs 10.30 till 6 Friday's


Key Responsibilities:

  • Identify, investigate and resolve queries.

  • Process and progress accounts through our internal and external debt collection processes

  • Process, analyse, cleanse and format data for debt collection purposes.

  • Liaising with third party debt companies and solicitors daily regarding customers’ accounts, arranging pre-disconnection visits, processing visit results.

  • Liaising with other departments within the company to sort out any issues preventing debt collection.

  • Updating database systems and records accurately including external industry bodies.

  • Identify bad debt.

  • Meeting targets.


Key Skills:

  • Ability to build rapport

  • Confident and professional telephone manner

  • Excellent attention to detail and investigative skills

  • High level of numeracy, accuracy and problem-solving ability

  • Good computer literacy; adept with Microsoft Office and experience of bespoke software packages 

  • Experience of using multiple IT systems simultaneously

  • Excellent listening skills, and verbal & written communication skills

  • Ability to organise workload and multiple priorities

  • Common Sense and ability to work on own initiative

  • Team Player


If you would like to be considered for this position please email your CV to or call Lilly on 01453 755330.

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details do not match the needs of our client on this vacancy.

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations. 

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