First Base Employment Limited

Deputy Service Manager (1-year Maternity Cover starting Mid November)

 

Days of work:  Monday to Friday, 08:30hrs to 17:00hrs with 1 hour for lunch

Location:  Cirencester

Salary:  Circa £30,000 per annum.

 

The Service Deputy Manager works closely with the Service Manager in all aspects of the role as described below.

 

Responsibilities:

  • Responsible for ensuring that the administration team is delivering a level of Customer Service that exceeds customer expectations.  A key part of the role is to improve the service delivery and the internal and external communication skills of the Service Department.
  • Oversee and assist team members
  • Responsibility for the day to day administration of the Service Management System software package.
  • Day to day operational management of the field service team, reports all issues to the Service Manager.
  • Reports all operational customer related issues to the Service Manager.
  • Take ownership of any un-resolved operational and administrative customer related issues and ensure they are addressed in a timely manner.
  • Monitor and take steps to improve the two-way flow of Service information between our customers and the Whole Service team, the Engineers, Service Administration team and sub-contractors.
  • Provide first line support whenever possible.  Assign more detailed queries to relevant team members.
  • Take an active role in the planning of all operational activities
  • Under the direction of the Service Manager, oversee the warehouse to ensure the correct management of large stock items and efficient use of the Warehouse space.
  • Assist the Technical Support Engineer to project manage service projects and repairs to ensure their timely delivery.
  • Manage logistics of Engineer training.
  • Assist the department Aftersales Administrator to manage the Service Department PPE, tooling and instrument calibration.
  • Manage and oversee the dispatch and delivery of Service items to customers, sub-contractors and other locations.  This may include export and import carriage.
  • Authorise Engineers holiday requests.

 

If this position is of interest to you, please send your CV to beth@first-base.co.uk or call 01453 755330.

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