First Base Employment Limited

Debt Recovery Assistant


Location: Stroud

Hours: 36.5 hours per week – Monday to Thursday 8.30am until 5pm and Friday’s 8.30am until 4pm

Salary: £20,000 per annum

This role will be starting on Monday 4th July. 


Key Responsibilities:

  • Escalate accounts to third-party debt collection agencies and manage any queries as a result of this

  • Co-ordinate the end-to-end process of force fitting Pay As You Go meters for customers who are not willing to co-operate

  • Investigate and resolve complex customer or account queries, providing resolutions within the agreed timeframes

  • Work with other departments to fix accounts so they can go through the debt recovery process

  • Liaising with letting agents, landlords, housing associations and other third parties to establish who is responsible for the energy usage at a property


Key Skills:

  • Experience in providing an excellent level of customer service

  • Fantastic attention to detail with good problem solving skills

  • Good computer literacy, including Microsoft Word and Excel

  • Excellent listening skills and verbal and written communication skills

  • Ability to organise workload and multiple priorities

  • Effective objection handling

  • Team Player

  • Ability to build rapport

  • Committed to continual improvement

  • Experience in using multiple ‘sector specific’ software packages is desirable


If you would like to be considered for this position please email your CV to or call Lilly on 01453 755330.

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details do not match the needs of our client on this vacancy.

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations. 

*As a temporary worker with First Base Employment you’ll become a valued member of our team. You’ll gain access to your own personal Engagement App from the first day you get paid, packed full of money saving offers and 24/7 health, support and advice.

*Do you know someone for this role? Refer a friend and earn high-street vouchers (Terms & conditions apply). 

*Why not check all our latest vacancies here

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