First Base Employment Limited

Customer Service Representative

Location – Stonehouse

Salary – £17500

Hours of Work – Monday to Friday 8.30 am – 5 PM

1 Hour for lunch

This is a temporary to permanent position. 

Our client is looking for somebody to assist with technical support and service engineer workload allocation to cover Planned Preventative Maintenance (PPM) Contracts, ad-hoc callout requirements, and other contract types.

This role would require you to:

  • Assist in the compiling of quotations 
  • Completing inputs to, and interpreting outputs from, SAP to ensure the smooth running of administration functions and tasks for all Company departments and stakeholders
  • Administration support and activities to meet the needs of all Company departments 
  • Call handling from the main switchboard to the correct call handler
  • Participate to gain an inquisitive awareness of the client’s product range and services
  • Ability to problem-solve within your scope of knowledge and authority  
  • Confident, patient, polite and diplomatic, when dealing with internal and external customers 
  • An ability to work to tight deadlines 
  • Willingness to share your gained and skill sets with your colleagues
  • Willingness to learn from colleagues “their client knowledge” and skill sets 
  • A commitment to develop your own customer service skills to ensure customer service excellence  

 

  • Role Competencies:
  • Ability to deliver customer service excellence with every interaction  
  • An effective Team member – taking your fair share of work contribution  
  • Good organisational skills 
  • Good all-round communications skills both written and verbal
  • Good learning attribute 

If you have the qualities above and are interested in this position, please contact Lilly.organ@first-base.co.uk or call 01453 755330 Opt 2

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