Customer Service Administrator – 6405

Customer Service Administrator – 6405
Location: Bridgwater 
Hours: Monday to Friday, 8:30am – 5:00pm
Salary: £26,000 – £27,000 per annum (DOE)

A fantastic opportunity has become available for an organised and proactive Customer Service Administrator to join a fast-paced operations team within a well-established manufacturing environment.

This position is perfect for someone with a background in customer service who enjoys variety, thrives in a team setting, and is looking to develop their career in a dynamic and supportive workplace.

Key Responsibilities of a Customer Service Administrator:

• Process customer enquiries, quotations, and purchase orders

• Respond promptly to emails and calls, providing updates and order acknowledgements

• Coordinate with planning, production, purchasing, and technical departments to ensure smooth order progression

• Maintain positive customer relationships and provide high-quality service

• Support internal teams with scheduling and production planning tasks

• Follow up on quotes and assist with general office duties

• Provide cover and support for planning and purchasing functions when needed

• Contribute to ongoing improvements in processes and procedures

Key Skills of a Customer Service Administrator:

• Minimum 2 years' experience in a similar customer service role

• Strong verbal and written communication skills

• Proficient in Microsoft Office, particularly Outlook and Excel

• Highly organised and able to manage multiple tasks at once

• Confident problem solver with a proactive attitude

• Comfortable working independently and as part of a small team

Benefits:

• Flexible working (including occasional home working)

• On-the-job training and development

• Supportive and collaborative team culture

• Career progression opportunities

• Company pension and full-time contract

• Occasional UK travel (approx. once per month)

To be considered for this role, please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330.

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial and Engineering sectors.