First Base Employment Limited

Customer Service Administrator


Location: Stonehouse

Pay: £21,320 per annum

Hours: Full time Monday to Friday 8.30am until 5pm (40 hours per week)


Key Responsibilities:

  • Answer all incoming calls

  • Deal with enquiries received via email

  • Liaise with other departments in order to resolve customers’ problems

  • When needed, order replacements for customers and request the return of any incorrect products 

  • Arranging site visits for Technical Services

  • Raise credit requests

  • Resolve complaints and keep customers updated on the actions taken, and ensure that the complaint has been resolved

  • Ensure all complaints are logged to the required standard in the Customer Complaint log

  • Produce a daily report that measures the nature and level of Customer Complaints

  • Arrange site visits for remedial work

  • Arrange any small items required to be sent out on a daily basis. Picking the items, packaging and sending by post 


Key Skills:

  • Highly organised with a systematic approach

  • Previous experience in a customer service position

  • Ability to learn and communicate technical information to customers

  • Excellent communication skills, both written and verbal

  • Ability to work to deadlines

  • Problem solving and root cause analysis

  • Self motivated 


If you would like to be considered for this position please email your CV to or call Lilly on 01453 755330.

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details do not match the needs of our client on this vacancy.

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations. 

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