First Base Employment Limited

Customer Service Administrator

 

Location: Stonehouse

Salary: £18,500 per annum – £20,000 per annum

Hours of Work: Monday to Friday 8.30 am – 5 PM with 1 Hour for lunch

This is a permanent position starting as soon as possible. 

 

Key Responsibilities:

  • Assist in the compiling of quotations 

  • Completing inputs to, and interpreting outputs from, SAP to ensure the smooth running of administration functions and tasks for all Company departments and stakeholders

  • Administration support and activities to meet the needs of all Company departments 

  • Call handling from the main switchboard to the correct call handler

  • Participate to gain an inquisitive awareness of the client’s product range and services

  • Ability to problem-solve within your scope of knowledge and authority  

  • Confident, patient, polite and diplomatic, when dealing with internal and external customers 

  • An ability to work to tight deadlines 

  • Willingness to share your gained and skill sets with your colleagues

  • Willingness to learn from colleagues “their client knowledge” and skill sets 

  • A commitment to develop your own customer service skills to ensure customer service excellence  

 

Key Skills:

  • Ability to deliver customer service excellence with every interaction  

  • An effective Team member – taking your fair share of work contribution  

  • Good organisational skills 

  • Good all-round communications skills both written and verbal

  • Good learning attribute 

 

If you would like to be considered for this position please email your CV to lilly.organ@first-base.co.uk or call Lilly on 01453 755330.

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details do not match the needs of our client on this vacancy.

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations. 

*As a temporary worker with First Base Employment you’ll become a valued member of our team. You’ll gain access to your own personal Engagement App from the first day you get paid, packed full of money saving offers and 24/7 health, support and advice.

*Do you know someone for this role? Refer a friend and earn high-street vouchers (Terms & conditions apply). 

*Why not check all our latest vacancies here https://first-base.co.uk/current-jobs

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