First Base Employment Limited

Customer Service Administrator

 

We have an opportunity for an experienced administrator with excellent customer service skills to join our clients small team based in Stroud on a temporary to permanent basis.

Hourly rate of pay: £9.00 per hour

Location: Stroud

Hours: 9am – 5pm Monday to Friday with one hour for lunch

This is a temporary to permanent position

 

Key accountabilities:

  • Answering the telephone and to be the first point of contact for all new enquiries whether received via phone, email or post

  • Quickly establish clients’ needs through careful completion of the referral process

  • Regularly keep clients updated regarding the status of their referral

  • Identify the most suitable product/ service and then accurately calculate prices taking into consideration all costs associated

  • Promptly quote prices to clients and give additional information regarding the value of the services

  • Maintain regular telephone contact with clients, responding to any questions and providing any additional information needed until the customer can make a final decision.

  • Raise invoices

  • Book appointments

  • Report any client feedback received to the Operations Manager for inclusion in the continuous improvement process.

  • Maintain a high standard of customer service at all times.

  • Accurately record and update client data and records in the CRM system

 

To be considered for this position you must be able to:

  • Provide details of previous experience in an administrative role

  • Fantastic communication skills, both written and verbal

  • Give examples of prioritising and meeting tight deadlines effectively

  • Demonstrate a sound working knowledge of MS office applications

 

If you would like to be considered for this position please send your CV to lilly.chappell@first-base.co.uk or call 01453 755330 (option 2)

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details just do not match the needs of our client on this vacancy.

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