First Base Employment Limited

Bilingual Customer Service Operator ( German & English )

Hours 8am – 5pm

Location Hereford

Salary £23,500 PA 


Key Responsibilities

  • Respond to German customer service calls in accordance policies.
  • Escalate any issues to the team leader.
  • Liaise with delivery management team to arrange collections.
  • Ensure all German website email are responded to in a professional manner within agreed KPI.
  • Provide translation support to the Marketing team when required.
  • Translate all product information from English into German.

Key Skills

  • Fluent in German and English written & verbal
  • Ability to communicate at all levels.
  • Assertive, confident and able to challenge established ways of working.
  • Proactive, organised and able to work under pressure using own initiative.


If you would like to be considered for this position please email your CV to or call Zoey on 01453 755330.

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details do not match the needs of our client on this vacancy.

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations. 

Upload your CV/resume or any other relevant file. Max. file size: 8 MB.