First Base Employment Limited

Account Manager/ Sales Administrator


Location: Stroud

Salary: £25,000 per annum 

Hours: Part time or full time hours will be considered


Key Responsibilities:

  • Account manager for existing customers.

  • Customer liaison. Act as the point of contact and responding to customer enquiries.

  • Maintain regular contact with customers and understand their requirements.

  • To process incoming purchase orders, maintain sales order files including quotations, order acknowledgements and credit reports.

  • To distribute sales order paperwork internally and externally.

  • To keep customer schedules up-to-date.

  • To maintain customer files and account status on CRM database.

  • To maintain customer price lists.

  • To maintain customer records.

  • To keep a log of new customers and information required to open an account.

  • To notify customers of deliveries and track shipments as necessary.

  • Coordinate payments for pro forma orders.

  • Liaising with production and despatch departments to ensure customer requirements are fulfilled.

  • Ensure new leads or customers are entered into the CRM database.

  • Manage credit notes for customers.

  • Assisting other departments with admin support including purchasing, accounts, HR and production.

  • Company switchboard. Answer incoming calls and managing visitor arrivals.

  • Ensuring supplies of stationery are kept and introduce a system for maintaining levels.

  • Manage incoming and outgoing post.

  • Review current administrative procedures and amend/improve where possible.

  • Departmental administration. Assist other departments with administrative support when needed.


Key Skills:

  • Sales and Account Management.

  • Good customer service skills.

  • IT literate with a sound knowledge of word and excel. 

  • Experience with sales order processing would be advantageous.

  • Good written, numeric and verbal communication, and interpersonal skills.

  • Professional telephone manner.

  • Adaptable and flexible.

  • Attention to detail and ability to work to deadlines.


If you would like to be considered for this position please email your CV to or call Lilly on 01453 755330 (option 3).

Just at the moment, we are seeing a massive upturn in applications. Please be aware that more than ever we are needing to shortlist heavily and that it may not be possible for us to come back to you if your details do not match the needs of our client on this vacancy.

*First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates and building our business through personal recommendations. 

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