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Customer Service Representative

Cheltenham, Gloucestershire

Customer Service Representative

 

Location: Cheltenham

 

Hours: 4 month fixed term contract - 37.5 hours per week - Night shifts

Pay: £8.24 per hour

 

You will:

·         Handle customer enquiries via telephone, email or social media platforms

·         Resolve any customer complaints promptly and effectively

·         Keep accurate records and details of customer questions and conversations

·         Take payments and place orders for customers over the phone

·         Deal with enquiries via Live Chat

·         Provide excellent levels of customer service

·         Take ownership for your own performance actively seeking opportunities to improve and develop

·         Make customers feel amazing and deliver the ultimate customer service experience

 

You are:

·         Excellent communication, interpersonal and relationship building skills

·         A team player

·         Computer literate (Outlook, Word, Excel)

·         Highly organised and have a high attention to detail

·         Able to handle a wide range of different complex enquiries

·         All about delivering excellent customer service

·         Motivated with excellent attention to detail

 

If this position sounds of interest to you, please call 01453 755330 or send your CV to beth@first-base.co.uk

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