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Customer Service Manager

Stroud, Gloucestershire

CUSTOMER SERVICE – MANAGER

Do you have outstanding customer service skills with a proven track record of managing and motivating a team?

Location -     Stroud (own transport is essential due to the location)

Salary     -    £20000 - £22000 depending on experience

Hours      -    9-5 Mon - Fri

Key Responsibilities:

·      Day to day e-mails - Responding to customers’ e-mails and phone calls

·      Organising engineers and their daily routines - responding to engineers’ phone calls and e-mails

·      Checking and editing engineers’ reports

·      Managing Customer Service function within the company, supervision of Administrator

·      Preparing future jobs in workshop

·      Managing health and safety including annual reviews

·      Creating and managing risk assessments and method statements

·      Assisting customers with general product enquiries using sage

·      Managing stock levels

·      Speaking with suppliers

·      Overseeing orders

·      Using procurement websites and keep information up to date

·      Overseeing CRM

Key Skills:

·      Excellent communication skills both written and verbal

·      Highly organised with the ability to prioritise tasks effectively

·      Excellent computer skills

·      Strong attention to detail

·      Previous experience managing a team

·      Sage experience

If this position sounds of interest to you, please send your CV to beth@first-base.co.uk or call 01453 755330


 

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