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Temporary Customer Service Administrator

Dursley, Gloucestershire

We have an immediate requirement for a Temporary Customer Service Administrator to support their team based in Dursley on a 3-4 week basis.

Salary: £9.00 per hour

Hours: Monday to Friday 9am – 5pm with 45 minutes for lunch

The role:

Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Process orders
  • Direct requests and unresolved issues to the appropriate staff member
  • Keep records of customer interactions
  • Record details of enquiries, comments and complaints
  • Manage administration
  • Communicate and coordinate with internal departments

Education and Experience

  • Good general education to include Maths and English qualifications
  • Knowledge of customer service principles and practice
  • Knowledge of relevant computer applications i.e. Word, Excel, Email
  • Ability to type
  • Knowledge of administrative procedures
  • Product knowledge (with training and experience)

Key Competencies

  • Interpersonal skills
  • Good communication skills - verbal and written
  • Enthusiastic and effective team member
  • Diplomacy
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Customer service orientation
  • Adaptability
  • Initiative
  • Ability to multi-task

 

If you are interested in this position please call us today on 01453 755 330 or send a copy of your CV to nathan.hughes@first-base.co.uk

 

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