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Vendor Support Coordinator / Administrator

Nr Dursley, Gloucestershire

Customer Account Administrator – nr. Dursley

 

We have a part-time position available for an experienced administrator to join our clients team for a 1-year fixed term contract. The role will involve managing a number of client accounts by providing support and carrying out administrative duties for your accounts and to meet the needs of the business/branch. You will be required to complete all admin tasks in an accurate and timely manner whilst ensuring a high level of customer service at all times.

 

Hours: 25 hours per week, Wednesday and Thursday – 9:00am-5:30pm. The remaining hours can be split across Mon & Tues or Mon, Tues and Fri. Flexibility will be required to meet business needs and overtime may be available.

 

Rate of pay: £8.90 per hour 

Holiday entitlement: 25 days + bank holidays (pro rata)

 

Immediate start available.

 

Key responsibilities:

·       Assist the relevant account managers and provide reports on administrative processes and ongoing customer experience

·       Efficiently and professionally deal with customer enquiries via telephone, email or face-to-face

·       Ensure all relevant paperwork is completed accurately and in a timely manner

·       Provide updates and feedback to customers as required

·       Other similar duties as required in line with the needs of the business

 

To be considered you must:

·       Have experience working in a customer facing position and demonstrate excellent customer service skills

·       Possess good problem-solving abilities and be able to handle disputes to provide acceptable resolutions

·       Show strong administration and data entry skills with a keen eye for detail

·       Be able to use your initiative and be flexible, reacting to change quickly and effectively

·       Be able to work as part of a team to ensure successful delivery of a sale

·       Have excellent time management with the ability to work under pressure and to tight deadlines

·       Be well organised and capable of prioritising workload

·       Ideally have experience working within rigid regulations and following set procedures

·       Have a good working knowledge of Excel, Outlook and PDF’s

 

 

If you feel you are suitable candidate and would like to be considered for this role, please forward an up to date CV to nathan.hughes@first-base.co.uk or call 01453 755330


 

 

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