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Part Time Customer Service Manager

Wotton under Edge, Gloucestershire

Are you an excellent communicator with strong administrative skills?

Do you have a passion for delivering outstanding customer service?

First Base Employment are recruiting for a Part Time Customer Service Manager on behalf of our client based near Wotton-Under-Edge.  This is a part time permanent position.

Hours: 22.5 hours a week (3 days) 9am - 5pm Monday - Wednesday

Salary: £22,500 pro rata

3 Month probationary period

Key Responsibilities:

  • Liaising with sales and development team to cost products and issue customer quotations
  • Data entry- setting up new products, collecting and filing specifications and updating pricing information
  • Arranging transportation of goods with haulers and couriers
  • Booking in deliveries
  • Setting up sales orders and forward to customers
  • Liaising with customers on delivery timescales and arranging necessary paperwork
  • Providing an excellent level of customer service at all times
  • Dealing with all enquiries in a timely and professional manner as a matter of priority
  • Manage all incoming calls and emails, forwarding to the appropriate person or taking messages if needed.
  • Supervising another member of staff
  • To attend regular manager meetings

A successful candidate will:

  • Have supervisory experience
  • Ideally have knowledge of SAGE
  • Have a good aptitude for Mathematics
  • Be proficient with Microsoft Office and Outlook
  • Have the ability to work calmly under pressure
  • Have great attention to detail
  • Have GCSE Maths and English Grade C or above
  • Have previous experience in costing, pricing and quotations
  • Hold a clean UK Driving License with own vehicle 
If this role sounds of interest to you and you would like to be considered then please get in touch on 01453 755 330 or send your CV to natalie.pugh@first-base.co.uk

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